Buy Prescription Glasses Online at Affordable Prices

ElyzabethJocelyn lacroix Time: 2017-10-05 21:26

Q: Je n'arrive pas à retracer mon colis !

A: dear customer, we have checked for you ,your order was shipped out on the 4th October,but you know the 1st october is chinese National Day, so they have 8 days holiday.

adrienneHills Time: 2017-10-05 19:42

Q: Hi, Just have a question about "dream weaving" frames.. Number 5085. I am wanting to order the colour black and pink/rose print, but they have the prongs coloured green. I am wondered am i able to get them ordered with a different colour prong, instead of green? Thanks, Adrienne.

A: dear customer, did you have order?

JulieHills Time: 2017-10-05 19:37

Q: Hello, what is the difference between 'anti-scratch and glare' and 'premium coating'? thanks,Julie

A: High quality coatings and general coatings

JulieHills Time: 2017-10-05 19:15

Q: can you please tell me the difference between the sense thickness's as i don't know which ones to order. Also the differences between the lens coatings, what does "premium coating" give that the others don't? Thanks, Julie

A: dear customer , higher index will be more thinner

JulieHills Time: 2017-10-05 19:13

Q: hello, i am currently ordering a pair of glasses for the first time and have a couple of questions about the sense thickness?

A: what can i do for you?

KimarieCourts Time: 2017-10-05 18:55

Q: Order ID: 81709151857266 That answer doesn't make since. If my package was shipped from China on September 22nd then the Chinese National holiday starting on October 1st shouldn't have been an issue. That's 5 business days between shipping and the start of your holiday. Where are my glasses? That's more than enough time to have left China!

A: dear customer, we have checked for you ,your order was shipped out on the 25th Sept,but you know the 1st october is chinese National Day, so they have 8 days holiday.

FhernandoIndigo Time: 2017-10-05 18:12

Q: I ordered a pair of Prescription eyeglasses from you guys and they are crooked,they're uneven,one side is higher than the other,what can I do?

A: dear customer,can you take a picture to us and email us .service@wherelight.com

Latoya Jefferson Time: 2017-10-05 17:08

Q: It is misleading to say when u say u have paypal...but you don't. I really need my new glasses but I don't know you as a seller and prefer to the protection and quality assurance paypal gives

A: dear customer, we can use the paypal ,you can try again.

sonidavis Time: 2017-10-05 10:37

Q: I love my new glasses! The legs are a little wide on the Ochoa frame and keep slipping off. Any suggestions on how to tighten the legs to make them fit better?

A: dear customer, you can use the Nose pad to fix the frames.

India Hornsby Time: 2017-10-05 07:54

Q: My favorites page won't load

A: Dear customer,what can I do for you ?

Rashawna Williams Time: 2017-10-05 06:01

Q: So now I noticed the money was taken out of ny account for the glasses but your website says i didnt pay. I obviously did because the money has been removed from my account with your comanys name as thr recipient. Is my order being filled?

A: 2017-09-29 15:11 LOS ANGELES, CA 90008, Delivered, Front Door/Porch, Your item was delivered at the front door or porch at 3:11 pm on September 29, 2017 in LOS ANGELES, CA 90008. I think you can check your mail box,your package was on your home.

Rashawna Williams Time: 2017-10-05 05:56

Q: I see yoi guys arent accepting credit cards. Is this a problem thats being worked on? Is it just my credit card?

A: dear customer,we can accept your credit card.

BelindaNunez Time: 2017-10-04 23:55

Q: My address got deleted on the order

A: what can i do for you?

KimarieCourts Time: 2017-10-04 20:20

Q: Order ID: 81709151857266 I was emailed a tracking # over a week ago but the tracking has yet to be updated showing movement or an estimated arrival date.

A: dear customer, we have checked for you ,your package was on the way to your country,after the National Day,the information will be updated

Lyn Summers Time: 2017-10-04 19:48

Q: How much for single vision lenses ?

A: dear customer,we are free for 1.55 single vision lenses.

Yasmin Bernal Time: 2017-10-04 19:36

Q: My order # is 81709211013223. And it's been in the same day since the 27th. Why is it not moving??

A: dear customer, we have checked for you ,your package was on the way to your country,after the National Day,the information will be updated

ShelbyMelvin Time: 2017-10-04 18:33

Q: I made an error on my prescription for my glasses. I need to cancel the order so that I can put in the correct information. My order number is 2171004182333

A: ok, we will cancel for you.

RondaSpeicher Time: 2017-10-04 16:03

Q: Looking for 2 pairs of progressive glasses thank you

A: dear customer, what can i do for you?

MarinaIbrahim Time: 2017-10-04 12:28

Q: Hello, i'd like to checkon the shipping status of order 81709281601346. Thank you

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

Tiffany Time: 2017-10-04 12:22

Q: Really want to know where my glasses are.... my order number is 81709240800324.. Disappointed that it's taking so long when I paid extra.

A: dear customer, we have checked for you ,your order was shipped out on the 29th Sept,but you know the 1st october is chinese National Day, so they have 8 days holiday.

Elizabeth burns Time: 2017-10-04 11:34

Q: I made a purchased today 10/4/17 and I’ve gotten a confirmation number 81710040749280. The money was taken out of my checking account but online it says purchase was not complete and to submit again. I’d like to know what is going on. Thank you

A: dear customer, you do not pay successfully.

Sabrina Jacques Time: 2017-10-04 08:48

Q: I’m trying to order a pair of glasses for my daughter but under right cylinder it says “sphere” and i don’t see that as an option.

A: dear customer, you should fill in your RX .

KeriBailey Time: 2017-10-04 03:39

Q: Order Id:81709140400075 I'm still waiting for my 2 pairs of glasses which I paid priority shipping for to reach me within 10 - 14 days?! Tomorrow will be 3 weeks!!! When they will be here?

A: dear customer, we have checked for you ,your order was shipped out on the 28th Sept,but you know the 1st october is chinese National Day, so they have 8 days holiday.

beckywilliams Time: 2017-10-03 20:17

Q: Still have not received !!!!!I was told I have a message, never got one. First time ordering from here looks like it will be my last! Super pissed!!!!

A: dear customer, we have checked for you ,your order was shipped out on the 19th Sept,but you know the 1st october is chinese National Day, so they have 8 days holiday. when the holiday finished ,the information will be update.

Karina Pleitez Time: 2017-10-03 17:52

Q: Hello i am trying to try on a pair of glasses but it is asking me to fill in my pd. What is that?

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Yasmin Bernal Time: 2017-10-03 14:08

Q: Checking for info on the order 81709211013223 ??

A: dear customer, your order was on the way to your country.

Thelma Time: 2017-10-02 20:55

Q: Hi, my eyes is always bringing out water whenever I watch the screen. Please what kind of eyeglasses do you recommend I use. Thanks

A: Dear customer,i advise you to go to see your eye doctor.They are Professional.

LisaGamber Time: 2017-10-02 19:59

Q: Checking for shipping info order 81709210437580

A: Dear customer,your package had been shipped out on 2017-9-30 and is now on the route to the US .

EbonyGray Time: 2017-10-02 14:35

Q: Love my new frames thanks so much????????????????????????????

A: Dear customer, thanks for your love and please feel welcome to reorder on our website.

AndreaMullen Time: 2017-10-01 19:53

Q: How to upload photo to try on glasses

A: Dear customer,can you tell me the item number of the frame?We will check it for you.

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