Consulting Servive Center

Kathy Hassan Time: 2017-09-26 16:12

Q: Hi I'm in and Australia- can I still order with your company?? Many thanks k Will wait to hear from you x

A: yes,we can send for you.

CecilaPitka Time: 2017-09-26 13:44

Q: I am wondering where my order at.

A: 2017-09-25 09:59 US, Anchorage, This delivery address is in a remote area where deliveries are not made daily.

Whitney Hattaway Time: 2017-09-26 12:36

Q: Can I have a tracking number for my order? I'd like to see where it is. Thanks.

A: 2017-09-24 08:31 ISC CHICAGO IL (USPS), Processed Through Facility, Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 8:31 am on September 24, 2017. your tracking number is LW839933040CN,and you can track from www.17track.net

JenniferScharff Time: 2017-09-26 11:48

Q: I still haven't received my glasses when should they be here

A: 2017-09-20 15:16 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. dear customer,your order was on the way to your country.

DebbieCox Time: 2017-09-26 08:22

Q: Hi, yes I would like to know the status of my order #2170919174503. I went to the tracking site and it said no order under that number. Please let me know the date sent out and exactly when i can expect delivery. The amount of 46.85 was subtracted from my account on 9-21. Thank you

A: 2017-09-26 12:21 Acceptance, Your item was accepted at 12:21 pm on September 26, dear customer,your order was on the way to your country.

Stacy Time: 2017-09-26 03:44

Q: Am I able to get prism lenses through here?

A: yes, you can.

AnalynDuenas Time: 2017-09-25 13:47

Q: hi i just like to ask if you can send me my invoice from my recent purchase as i'm going to reimburse it to my insurance thanks!

A: ok,don\'t worry, we will send to you with your glasses,thanks for your reply.

Sarah Time: 2017-09-25 09:56

Q: Could you tell me my tracking information? My order number is 81709160836198.

A: dear customer, we send glasses to you on 21th/09/2017,it\'s on the way now:)thanks for your reply.

Karie Time: 2017-09-25 04:27

Q: Hey! I really like the cateye glasses that show up when you scroll down to click on the categories but I cant find them in the options. Do you not have those available anymore?

A: Dear customer, We have to tell you that this frame is out of stock now, please choose another frame if you like.

Anke Time: 2017-09-25 02:36

Q: Hi, I would like to order for the first time but I'm not sure how to put my prescription in. It says Right: -1.50 -0.25x093 Left: -1.75 Sphere Can you help me? Thank you in advance!

A: Dear customer, we would like to tell you that your prescription can be read as right:-1.50/-0.25/93; left:-1.75/0/0, if you still have problems, please feel free to contact us.

MarseanYardley Time: 2017-09-24 13:48

Q: Hello there. I would like to know what the status of my order is. Thanks Order # 81709191242088

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it today. Best wishes.

Olivia Time: 2017-09-24 09:12

Q: Could you let me know my tracking info? Thanks Olivia

A: can you tell me your order number?

Kerrie Saba Time: 2017-09-24 01:47

Q: Do you have multi focals and if yes can I get sunglasses

A: dear customer,sunglasses can not do the multi focals.

LisaGamber Time: 2017-09-23 20:31

Q: What does it mean when it says 1 unreceipted on my order screen? Can you send me an update on my order?

A: dear customer, we have emailed you.

Amanda Pehlivan Time: 2017-09-23 19:18

Q: Can you please tell me when I will receive my glasses? Order #81709161730139. Thank you!

A: dear customer,your order was on the way to you. 2017-09-22 17:20 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece

Veretta Time: 2017-09-23 12:36

Q: Good Afternoon, Am I able to buy frames only?

A: yes, you can.

Andera Time: 2017-09-23 12:32

Q: Hiw do i oreder

A: what can i do for you？

CecilaPitka Time: 2017-09-23 10:51

Q: How soon will I be receiving my glasses I purchased last week? & I paid extra for the fast shipping.

A: we have shipped out for you,and 2017-09-24 18:10 US, Louisville, Departure Scan,we think you will received it soon.

NatashaStone Time: 2017-09-23 03:22

Q: Hi, regarding my order 81709152314300 I was wondering when i might receive it? I paid for expedited delivery and the money for the order has been taken, would you be able to let me know please?

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

SerrochiaSherfield Time: 2017-09-22 18:13

Q: Im looking at the sunglasses by Anna. Im wandering what is the default tint? Is it what is shown in the picture?

A: yes, it is the color liked the picture.

TimekaHudson Time: 2017-09-22 10:32

Q: I just want to confirm my rx in the order I submitted and can't find it in my account.

A: (OD)： SPH:-4.50 CYL:-0.75 Axis:95 (OS)： SPH:-4.00 CYL:-1.75 Axis:15

Jennifer Time: 2017-09-22 07:33

Q: I am searching for a pair of glasses I saw on your site called cat girl item #1534. They are black with floral print. I have searched the site, but can't find them now.do you still have these?

A: dear customer, i am so sorry that the 1534 is out of stock.

Lydia Rivera Time: 2017-09-22 07:03

Q: Hi am looking for item number 1534 the catgirl glasses I would love to order some I cannot find them in the cateye section , it's actually the ones on the picture for this section I hope you can help me , I would really love to order those thanks :)

A: dear customer, i am so sorry that the 1534 is out of stock.

Darene Time: 2017-09-22 00:39

Q: Hi I am looking in buying some glasses but not sure which size I need, I have measured my old ones but can't work out the size in mm I have a small face so is there a way I can send you a pictues of them so you can see please Thanks Darene

A: you can visit our website and click the \"TRY ON\",and see the data of the frames.

PatRobinson Time: 2017-09-21 20:41

Q: I'm looking for glasses in the cateye style frames only. Hope you can help me Thank you Pat Robinson

A: you can visit this link: https://www.wherelight.com/PrescriptionGlasses.php?&GENDERS=1&frame_shapes=6

KailiTRANBERG Time: 2017-09-21 08:07

Q: i cant tell if my ordered was completed or not, my phone froze. Can you tell me if you received a payment from me?

A: sorry,we didn\'t finish payment,you can try it again.

MelodyPadilla Time: 2017-09-20 20:50

Q: When will i get my glasses Order Id:81709110349114 thanks

A: 2017-09-16 15:03 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

NeishaBrooks Time: 2017-09-20 19:38

Q: How do I change my address

A: dear customer,you can email us your new address.

KimarieCourts Time: 2017-09-20 18:59

Q: I would like to know the status of my order. Order# 81709151857266

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

JohanaMendoza Time: 2017-09-20 18:25

Q: What's the status of my order? Placed my order Sept. 04-17. And I can't even track it.

A: dear customer,we have checked for you ,2017-09-20 09:20 LAS VEGAS NV DISTRIBUTION CENTER, Arrived at USPS Regional Facility, Your item arrived at our USPS facility in LAS VEGAS NV DISTRIBUTION CENTER on September 20, 2017 at 9:20 am. The item is currently in transit to the destination.

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