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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

SheleenFrank    Time: 2017-09-12 18:05
Q: When will my order arrive?
A: dear customer, we shipped your order on the 12th SEPT. and the shipping time is about 14-30 work days.
ShannonVallee    Time: 2017-09-12 17:59
Q: I created my account in my name & address. I purchased a pair of glasses for my daughter today who lives in another state. I entered her address as an alternate to mine when I set up the account. How do I ensure the glasses are shupped to her & not me?
A: dear customer, we have emailed you to confirm the information with you.
JohanaMendoza    Time: 2017-09-12 13:17
Q: How many days is shipping? Ordered mine on Sept 5?
A: 2017-09-07 14:55 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. 2017-09-07 14:55 CHINA, NANJING EMS, Processed Through Facility 2017-09-06 12:26 CHINA, Acceptance the shipping day is 10-14 work days.
ErinButeau    Time: 2017-09-12 11:27
Q: I received my glasses today and I'm not happy with them at all. Is it possible to return them for a refund?
A: dear customer, why are you unhappy with it?
Imani Douglas    Time: 2017-09-12 10:37
Q: My tracking number won't work, I see that my order shipped on the 7th, I want to know when it will arrive. Thanks.
A: dear customer, your package was on the way to Chicago,maybe the information was not update .
YulisbetMorelos    Time: 2017-09-12 06:22
Q: When will my order arrive?
A: 2017-09-12 09:19 On its way to SANGER, CA 93657, In Transit to Destination, The item is currently in transit to the destination as of September 12, 2017 at 9:19 am. It is on its way to SANGER, CA 93657. 2017-09-11 23:19 LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER, Arrived at USPS Regional Facility 2017-09-04 16:24 CHINA, NANJING EMS, Processed Through Facility 2017-09-03 09:51 Origin Post is Preparing Shipment
Jazmine Gillyard    Time: 2017-09-11 23:51
Q: Hi my eye dr gave me a copy of my prescription and it says for the left: -3.50-1.00x1.50 and for the right: -3.75-1.00x1.50. My pd is 64 but she didn't not put a number down for the axi category. Is that something I need to have?
A: dear customer, you can visit our website and then fill in your rx and choose lens .www.wherelight.com
LisaArmstrong    Time: 2017-09-11 17:08
Q: I'm not sure of how to find my PD.It's not I don't see it on the prescription
A: dear customer,we send e-mail to you to show you how to test your PD,thanks for your reply.
ElisabethFairchild    Time: 2017-09-11 12:10
Q: My order, 2170911120444, I put in for two glasses and accidentally put the wrong number in for my left eye (OS). I put -.25 for both and my OS was actually -.50. Can this be changed? I literally just placed the order. Thanks!
A: OK,we got it.thanks for your reply.
GeorgiaCarroll    Time: 2017-09-11 00:02
Q: My tracking number doesn't work and I haven't received my order yet. Where is my order and when will I receive it?
A: dear customer, we shipped out your order on the 1st SEPT,and we have checked for you ,your order was on the way to the london,may be the information do not update,you can track from www.17track.net
AprilMichel    Time: 2017-09-10 20:47
Q: Where is my order?
A: 2017-09-10 10:01 AUBURN, ME 04210, Arrived at USPS Facility, Your item arrived at our USPS facility in AUBURN, ME 04210 on September 10, 2017 at 10:01 am. The item is currently in transit to the destination
Alexia    Time: 2017-09-10 06:40
Q: Will it be possible for there to be different sizes for already available styles of glasses? For example glasses Number: 2908 having an identical version but in small and medium sizes?
A: https://www.wherelight.com/wl/GetInfo-405.html you can visit here .
KimMcNeely    Time: 2017-09-09 15:58
Q: Hello i ordered some glasses on 8-31-17 i was just wondering when i might receive them,i do not have a tracking number for them so i can't track them.Thank you
A: 2017-09-06 15:09 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
Mayra    Time: 2017-09-09 15:27
Q: Rx r + 3.50 - 0.75. 69. L +2.75 - .oo 0 frame tr 25 and bifocal or multifocal no line ceutorefaction price please.
A: www.wherelight.com you can visit our website and choose lens,different lens with different prices.
beckywilliams    Time: 2017-09-09 11:41
Q: I was sent a 5$ coupon code and it wont work. ynqf26141706eb0920
A: dear customer,we have checked for you,you ordered but you have cancelled
Imani Douglas    Time: 2017-09-09 08:10
Q: When will my order arrive?
A: dear customer, we have shipped out your order on the 7th SEPT,maybe the information was not update,you can track from www.17track.net
Deidra Martin    Time: 2017-09-09 03:02
Q: I am writing an email to the USA customer service as well. But I never received the glasses I ordered. The order # is 817081821020289. The address it was supposed to be delivered to, that is also on my order is 1312 Paragon Parkway, Birmingham, AL 35235. The tracking info shows that it was delivered to Century, FL 32535. I have been waiting a long time for my glasses and I am requesting a full refund. Thank you.
A: dear customer, we will check for you ,we will contract the usps straff to solve your problems
JulieVega    Time: 2017-09-08 17:48
Q: How do I track my order?
A: 2017-09-06 15:14 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. 2017-09-06 15:14 CHINA, NANJING EMS, Processed Through Facility 2017-09-05 12:36 CHINA, Acceptance you can track from www.17track.net
MelodyPadilla    Time: 2017-09-08 16:40
Q: When will i recieve my glasses Order Id:81708311817198?
A: 2017-09-10 00:56 ISC LOS ANGELES CA (USPS), Processed Through Facility, Your item has been processed through our facility in ISC LOS ANGELES CA (USPS) at 12:56 am on September 10, 2017.
BreBuchmiller    Time: 2017-09-08 15:33
Q: When will I receive my order?
A: dear customer,we have checked for you ,i think you have received your order. 2017-09-08 19:10 US, SANDPOINT, Delivered 2017-09-08 11:19 US, Sandpoint, Out For Delivery Today 2017-09-08 05:50 US, Sandpoint, Destination Scan 2017-09-07 07:25 US, Spokane, Arrival Scan 2017-09-07 06:38 US, Seattle, Departure Scan 2017-09-07 05:32 US, Seattle, Arrival Scan 2017-09-07 03:07 US, Ontario, Departure Scan 2017-09-07 00:37 US, Ontario, Import Scan 2017-09-07 00:21 CN, Shanghai, Departure Scan 2017-09-07 00:06 CN, Shanghai, Severe weather conditions have delayed delivery. 2017-09-06 23:05 US, Ontario, Arrival Scan 2017-09-06 22:29 US, Ontario, Arrival Scan 2017-09-06 16:58 US, Anchorage, Departure Scan 2017-09-06 16:04 US, Anchorage, Arrival Scan 2017-09-06 23:17 CN, Shanghai, Departure Scan 2017-09-06 02:43 CN, Shanghai, Export Scan 2017-09-05 22:06 CN, Shanghai, Arrival Scan 2017-09-05 21:06 CN, Dan Yang, Departure Scan 2017-09-05 18:25 CN, Dan Yang, Origin Scan 2017-09-05 17:19 CN, Dan Yang, Pickup Scan 2017-09-05 05:45 CN, Order Processed: Ready for UPS
EbonyGray    Time: 2017-09-08 12:04
Q: Am sorry I didn't get your emails I be on facebook a lot am on the wherelight page sorry about the number just updated it today new number7314430147 thanks
A: ok, we will be changed for you.
JoannWillits    Time: 2017-09-08 10:59
Q: l99hpm137408ks0931---THIS IS MY COUPON CODE IT IS SAYING I HAVE USED IT ALREADY BUT I HAVENT
A: dear customer,we have checked for you,you ordered but you have cancelled
ebony gray    Time: 2017-09-07 19:56
Q: When will my glasses be hear just wanting to no I don't have the tracking number for them I order 2 pairs just wanting to no thanks !!!!
A: Dear customer, We have to tell you that we sent you several emails to you to check if you have prism, but all the emails are returned and we also called you, but nobody answered it, please double check your Rx and email us if you have prism.
Dominique Thomas    Time: 2017-09-07 14:23
Q: Checking to see if I can get a tracking number for my order 81708300923098 that had shipped ?
A: 2017-09-06 15:04 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. 2017-09-06 15:04 CHINA, NANJING EMS, Processed Through Facility 2017-09-05 12:27 CHINA, Acceptance
KristanHorstman    Time: 2017-09-07 10:25
Q: i ordered the wrong prescription. they were delivered today. can i send back and exchange?
A: dear customer , we have checked your order , we can give you coupon and you can order another pair ,can you accept it?
SandraMitchell    Time: 2017-09-07 08:19
Q: How do I see my order
A: dear customer , you can track from www.17track.net 2017-09-07 11:18 CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER, Departed USPS Regional Facility, Your item departed our USPS facility in CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER on September 7, 2017 at 11:18 am. The item is currently in transit to the destination.
Pat    Time: 2017-09-07 01:08
Q: I am wanting a specific type frame which is the cateye. The frames that I'm wanting are like my grandma wore in her days. I'm into the vintage look. I'm only wanting to the frames and Wal-Mart optical will do the rest. Thank you very much
A: dear customer ,https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&GENDERS=1&frame_shapes=6 you can visit the website and choose glasses you like .
Evelyn Villa    Time: 2017-09-07 00:11
Q: I purchased glasses. The money was taken out of my account but the website said it didn't go through. It obviously did and I just want to know why it's saying it didn't go through?
A: dear customer, don\'t worry, your order has been paid successfully.
LauraWynne    Time: 2017-09-06 21:38
Q: Please can you tell me when I will receive my glasses that I ordered 17th August?
A: dear customer, we checked and found that your package status was CHATHAM PDO, ON DELIVERY , I think you will receive it soon.
StrawnetraLee    Time: 2017-09-06 18:22
Q: 81708311227362 2017-08-31 Hello, Just checking the status of my order. Is there a site that I can check for updates?
A: dear customer ,you can search from www.ups.com
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