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ConnieAltieri Time: 2019-07-03 14:23

Q: I want the prescription for "reading". What do I add?

A: Dear Connie Altieri, we would like to tell you that if you have a distance prescription with your ADD value and you want single vision reading glasses, you need to add the Add to your Sph value, narrow the distance PD by 3mm and remove the Add.

destry Time: 2019-07-03 12:28

Q: do you offer the lens prescriptions.

A: Dear Destry, we would like to tell you that we make prescription lens, but we don\'t offer prescription. If you want to know your prescription, you can contact your doctor to achieve it.

AnitaCarpenter Time: 2019-07-03 00:35

Q: I ordered and paid for the Rachael glasses with blue violet lens. I paid with PayPal. It does not show in order history. Did you get the order. Please get back to me. Thank you

A: Dear Anita Carpenter, would you please take a screenshot of the record of your payment? Then we will check it for you.

Tiffany Time: 2019-07-02 19:47

Q: I have a small narrow face and hit cheeks I need sum cat eye stylish glasses

A: Dear Tiffany， what can we do for you?

LauraBlais Time: 2019-07-02 18:38

Q: How can I change my order before I pay ?

A: Dear Laura Blais, we are sorry to tell you that the order can not be changed before being paid.So we suggest you to place a new order.

TreyBarefoot Time: 2019-07-02 18:37

Q: Hi, I ordered a pair of glasses that are extremely large, may I send them back for store credit? Or an exchange for a different pair of glasses?

A: Dear Trey Barefoot, we are sorry to hear that, but in order to know the problem in detail, would you please wear the glasses and take a photo to show us that the frame can not fit you first?

TIARRAPRICE Time: 2019-07-02 14:28

Q: I want to order sunglasses what is the difference between lend tint with prescription and default lens tint with prescription

A: Dear TIARRAPRICE, we would like to tell you that the lens tint have many choices of color, but if you choose the default lens tint, you lenses will be tinted like the lenses of picture shows.

cassie Time: 2019-07-02 09:29

Q: My tracking says china post with everything in chinese. Is it supposed to be like this? Order: 81906270055464

A: Dear Cassie, we would like to tell you that our factory is located in China. So your order is shipped out from China.Please don\'t worry.

KrystenFane Time: 2019-07-02 08:44

Q: Hey what is up with the try on upload photo? It zooms in on my skin and I can't get a sense if these will look nice on me. Makes me nervous to order. I've had wonderful luck with Zenni, know what I'm doing in order to buy glasses online, but want something a bit more shiny for my wedding. Please help!

A: Dear Krysten Fane, we are sorry for the inconvenience brought to you. We are sorry to tell you that your photo might be small which caused your problems. Please upload the bigger photo and try it again.

paulamattox Time: 2019-07-02 07:07

Q: my pd is wrong on my order my left eye is 30.5 not 39.5 please change it on 4 pair of glasses

A: Dear Paula Mattox, we would like to tell you that we have made changes to your PD values and will process your order immediately. Thanks for your patience.

DebraChism Time: 2019-07-01 10:10

Q: I would like to order reading glasses at 3.25. How do I enter that?

A: Dear Debra Chism, we would like to tell you that you can choose the single vision reading glasses, then fill the +3.25 in the sph option, fill the PD, leave a note on the Additional Note: you just want a pair of reading glasses.

Lynne Time: 2019-07-01 08:14

Q: How do I order glasses with tinted lenses and no prescription. I see a frame I like but it's not part of your sunglass selections. The process is asking me for a prescription and I don't want one, just plain tinted lenses.

A: Dear Lynne, we would like to tell you that you don\'t need to fill the prescription. You just need to choose a PD, then fill the name of the prescription , then choose Mid-High Index 1.55, Anti-Scratch. Then you can choose the tint.

Anita Morris Time: 2019-06-30 14:14

Q: ORDER REF: 81906291258359 PLEASE COULD THE ABOVE ORDER BE CANCELLED AND REFUNDED URGENTLY AS I WISH TO CHANGE THE GLASSES PRESCRIPTION AND ALSO PURCHASE AN ADDITIONAL PAIR OF GLASSES FROM YOU KIND REGARDS ANITA MORRIS 8 THORPE CLOSE LEIGHTON CHESHIRE CW1 3QF UNITED KINGDOM ORDER NO: 81906291258359

A: Dear Anita Morris， ok, we will cancel the order for you and refund you the money. Thanks for your patience.

Anita Morris Time: 2019-06-30 14:03

Q: Order Ref: 81906291258359 Dear customer service Please could I cancel the above order and be refunded please as I wish to change the order and add additional pair of glasses to my order. Please Advise Kindest Regards Anita Morris 8 Thorpe Close Leighton CW1 3QF Order No.81906291258359

A: Dear Anita Morris， ok, we will cancel the order for you and refund you the money. Thanks for your patience.

Danielle Time: 2019-06-29 19:34

Q: Am I able to get blue ray lenses with a prescription lense? It didn’t give me that option and when I clicked blue ray lense it wouldn’t let me enter the cyl just went straight to DS(not sure what that means)

A: Dear Danielle, we are sorry to hear that, concerning your case, would you please tell us which frame you want to choose and take a photo of your original prescription ? Then we will check it for you.

Debra McFarland Time: 2019-06-29 00:45

Q: Do you happen to have a update on when my order will ship?? as I did pay for express shipping. I didn’t know the sunglasses would take longer because of the mirrored/polarized lenses. I have already submitted the above questions via email and have not received a response. Is the factory and customer service closed on weekends?

A: Dear Debra McFarland, we would like to tell you that your glasses are to be finished. If everything goes well, we will ship your order out on Monday. Please don\'t worry.

Rachel Time: 2019-06-28 15:44

Q: None of the glasses will let me change the prescription anything above balance, just - ones

A: Dear Rachel, we would like to tell you that the balance means that the sph values , the cyl values and the axis values of both eyes are same.

AnneBorges Time: 2019-06-28 09:07

Q: I’m trying to add a pair of glasses and no matter what I do it tells me that my pd is too small. How do I rectify this?

A: Dear Anne Borges, We are sorry to tell you that if you can not fill your PD, we suggest you to choose other smaller frame.The frame you want to choose might be too big for you. So this frame can not fit your PD.

CANDISWILLIAMS Time: 2019-06-27 16:55

Q: hello do you offer blue light protection

A: Dear CANDIS WILLIAMS, yes, we do have blue light protection. You can choose Functional Lens, then choose Bluelight Protect.

KathyTaylor Time: 2019-06-27 08:08

Q: I need my email address updated tokathyotherstuff@gmail.com

A: Dear Kathy Taylor, would you please tell us your previous email address ?

CyndiMercadoBell Time: 2019-06-26 13:31

Q: 9400115902368877136437 USPS tracking # Why is my order still showing as preshipment, when they are supposedly finished?

A: Dear Cyndi Mercado Bell, Please don\'t worry, we would like to tell you that we have shipped your order out. It is in transit to USA, when it arrives, the tracking will be updated.

LloydaBrown Time: 2019-06-26 10:45

Q: Recieved a text regarding my script but cannot get to page what is the problem

A: Dear Lloyda Brown, We need to confirm the prescription with you, would you please attach your prescription in the email so that we can check it for you ? our email : service@mail-wherelight.com

ShaunaLeone Time: 2019-06-26 06:49

Q: Hi, I have a dual pupillary distance of 29 for my right eye and 28.5 for the left. I love the Ricks and the Finneys, but I am not able to select this PD. Is it possible to enter as a note and get them with my prescription? Thank you.

A: Dear Shauna Leone, we would like to tell you that the PD is important to your vision, so we suggest you to choose other frames instead.

LauraPerkins Time: 2019-06-25 15:58

Q: cannot see how to edit a Rx when it's already in my cart. Is there a difference between 0.00 and PL?

A: Dear Laura Perkins, we would like to tell you that there is no difference between 0.00 and PL.

DebraChism Time: 2019-06-25 09:07

Q: The Louise frames, is the trim with the black frames in gold or silver?

A: Dear Debra Chism, we would like to tell you that it is gold.

BriannaWheeler Time: 2019-06-24 15:56

Q: Hello. Are the frame width measurements taken from the brow, the middle or the bottom of the frame? I'm looking at cat eye frames (SABINA SN: 95231) that are wide on top and narrow on the bottom, and wondering where the 5-inch measurement was taken

A: Dear Brianna Wheeler, we would like to tell you that the 5-inch(129mm) is the measurements between the two arms of the frame 95231.

Sherry Time: 2019-06-24 12:10

Q: I placed an order quite a while ago and have never received it....this email address is the one your company communicated with me shortly after I placed the order...Sherry Fenton

A: Dear Sherry, we would like to tell you that we have shipped your order, the tracking number is 9400115902368877135072 .You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877135072

Bridget rowling Time: 2019-06-24 00:06

Q: Hi do you do verifokle lences thanks

A: Dear Bridget rowling, sorry, we do not understand verifokle

ShaunteWalker Time: 2019-06-23 14:24

Q: HOW DO I ORDER BIFOCALS?

A: Dear Shaunte Walker, you can choose multifocal lenses, then choose bifocal.

sheripollard Time: 2019-06-22 20:30

Q: Every Pai I try to order, it keeps telling me my of is too small. How can I bypass that,? Sheri

A: Dear Customer, we suggest you to choose a smaller frame which can fit your PD value. You can check the PD range.

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