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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Corinne    Time: 2017-08-25 00:15
Q: hello can someone please explain why there's no mention of US$ default displays of prices advertised when company ships to many different countries? Very confusing!!
A: dear customer, very thanks for your advising,we will change the USD mention.
JeannineZabriskie    Time: 2017-08-24 08:04
Q: I am trying to order two pairs of glasses that are $5. But, when I go to checkout they come up as $10.00 each for a total of $20.00. How do I fix the price?
A: dear customer you should buy a first pair over $10, then the second pair will be $5 .
MarthaLeyva    Time: 2017-08-23 19:51
Q: We're are my eyeglasses? 81708041655116
A: 2017-08-24 09:42 ISC LOS ANGELES CA (USPS), Processed Through Facility, Your item has been processed through our facility in ISC LOS ANGELES CA (USPS) at 9:42 am on August 24, 2017.
ReneeBaxter    Time: 2017-08-23 16:05
Q: My PD is 34.28 I don't see that number listed in the drop down.
A: dear customer, plz tell me your order number.
HannahLitman    Time: 2017-08-23 10:47
Q: I paid almost $20 for quick shipping. That was about two weeks ago and my order info doesn't work for the tracking. Are they on their way?
A: 2017-08-23 17:16 US, DAYTON, Delivered 2017-08-23 08:26 US, West Carrollton, Out For Delivery 2017-08-23 07:40 US, West Carrollton, Arrival Scan 2017-08-23 04:34 US, Louisville, Departure Scan 2017-08-23 01:57 US, Louisville, Import Scan 2017-08-23 00:29 US, Louisville, Arrival Scan 2017-08-22 14:23 US, Anchorage, Departure Scan 2017-08-22 11:30 US, Anchorage, Arrival Scan 2017-08-22 21:54 JP, Narita, Departure Scan 2017-08-22 20:45 JP, Narita, Arrival Scan 2017-08-22 16:24 CN, Shanghai, Departure Scan 2017-08-22 02:45 CN, Shanghai, Export Scan 2017-08-21 18:48 CN, Dan Yang, Pickup Scan 2017-08-21 18:41 CN, Dan Yang, Origin Scan 2017-08-21 06:07 CN, Order Processed: Ready for UPS
Mandie Haley    Time: 2017-08-23 07:21
Q: I have a flexible spending card that I can use for glasses, Dr. Visits, prescriptions, etc. However, this was not accepted when I tried to pay. Help?
A: dear customer, i think your cried card may have some problems,plz try again.
Pamela Henderson    Time: 2017-08-22 23:43
Q: I would like to know when I am going to receive my glasses why is this so complicated
A: 2017-08-22 16:05 SAINT LOUIS MO NETWORK DISTRIBUTION CENTER, Arrived at USPS Regional Destination Facility, Your item arrived at our SAINT LOUIS MO NETWORK DISTRIBUTION CENTER destination facility on August 22, 2017 at 4:05 pm. The item is currently in transit to the destination. 2017-08-22 09:18 On its way to SAINT LOUIS, MO 63106, In Transit to Destination 2017-08-21 10:18 ELK GROVE VILLAGE IL DISTRIBUTION CENTER, Departed USPS Regional Facility 2017-08-21 10:07 ELK GROVE VILLAGE IL DISTRIBUTION CENTER, Arrived at USPS Regional Facility 2017-08-20 18:33 ISC CHICAGO IL (USPS), Processed Through Facility 2017-08-16 20:17 CHINA, NANJING EMS, Processed Through Facility 2017-08-14 12:24 Origin Post is Preparing Shipment 2017-08-14 12:24 CHINA, Acceptance
PamelaHenderson    Time: 2017-08-22 21:05
Q: I ORDERED PRESCRIPTION GLASSES ON AUG 1 LOOKING FOR MY ORDER EMAILED VIA FACEBOOK YESTERDAY THEY ASKED FOR MY EMAIL ADDRESS CAN'T GET A RESPONSE ORDER # 2170801201824
A: dear,what can i do for you?
Thelma White    Time: 2017-08-22 17:28
Q: Glasses are long over due...where are my glasses
A: 2017-08-22 09:08 On its way to CAMDEN WYOMING, DE 19934, In Transit to Destination, The item is currently in transit to the destination as of August 22, 2017 at 9:08 am. It is on its way to CAMDEN WYOMING, DE 19934.
Jeannette Turner    Time: 2017-08-22 05:30
Q: 81708080935305. Please advise shipping info for tracking. Thank you
A: 2017-08-22 14:26 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
Elizabeth Richmond     Time: 2017-08-21 18:37
Q: Today, I received my glasses that I ordered and it seems that I have entered my prescription wrong. I was curious if there was a way that I could exchange them for the proper prescription?
A: dear customer, can you send your RX and email us ,service@wherelight.com.we can confirm the RX with you firstly.
ruby    Time: 2017-08-21 18:22
Q: Can I receive the actual tracking info on my order 81708041246156?
A: 2017-08-21 10:18 ELK GROVE VILLAGE IL DISTRIBUTION CENTER, Arrived at USPS Regional Facility, Your item arrived at our USPS facility in ELK GROVE VILLAGE IL DISTRIBUTION CENTER on August 21, 2017 at 10:18 am. The item is currently in transit to the destination.
ScarlettSimon    Time: 2017-08-21 17:42
Q: How can I delete my account?
A: if you confirm you will delete your account,we will help for you to delete.
Kristin    Time: 2017-08-21 17:05
Q: I am trying to place an order, but cant because it is asking me for my axis. I do not have this on my script.
A: what can i do for you?
Angela moralrs    Time: 2017-08-21 16:06
Q: I wanted to know if I want to order some glasses do I need to know what the numbers of frames or lenses do I use to see .
A: dear customer. yes, you should ask your eye doctor for your RX
AlexisBurk    Time: 2017-08-21 15:03
Q: Could I please receive a tracking number for my recent order?
A: 2017-08-11 12:08 DALLASTOWN, PA 17313, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 12:08 pm on August 11, 2017 in DALLASTOWN, PA 17313.
JazminGonzalez    Time: 2017-08-21 14:47
Q: I was wondering where are my classes. I've tried tracking them but it doesn't work.
A: I think you will receive it. 2017-08-21 10:01 HOUSTON, TX 77073, Out for Delivery, Your item is out for delivery on August 21, 2017 at 10:01 am in HOUSTON, TX 77073.
Glenda Vanhorne    Time: 2017-08-21 13:06
Q: Please send me the phone number for the company. Pleade text me. I am not tec savvy. Send me info please.
A: TEL:+12069468821
JANICA BROWN     Time: 2017-08-21 12:25
Q: ID: 81708031955421 2017_08-03 Kandy Eyeglasses It says completed and shipping but where is my order and tracking number.
A: 2017-08-16 14:03 CHINA, NANJING EMS, Processed Through Facility, Your item has been processed through a facility in NANJING EMS, CHINA at 2:03 pm on August 16, 2017.
RoxanneLafreniere    Time: 2017-08-21 10:56
Q: I ordered a pair of eye glass on the 2017-08-09 the order Id is 2170809124102 and the traking number is LM545537994CN and I can not find where is my order, the tracking number doesnt work . I suppose to received my order in max 15 days . Please help me or I want reemburse . Thank you Roxanne Lafreniere
A: 2017-08-15 14:39 CNNKGD,China, International item has left originating country and is en route to Canada
SarahKirschner    Time: 2017-08-21 06:45
Q: Hi can I get an update on this order please? 81708091914318 81708091551266
A: 2017-08-16 14:03 CHINA, NANJING EMS, Processed Through Facility, Your item has been processed through a facility in NANJING EMS, CHINA at 2:03 pm on August 16, 2017.
DianneBalmeo    Time: 2017-08-20 13:51
Q: Ordered yesterday. When will it be shipped?
A: dear customer, we need time to design,and we will send it asap after we finished.thanks.
MEIKEI    Time: 2017-08-20 10:34
Q: i just order a pair glass.. i forgot to type in the prescription number..and i need put in now..
A: dear customer,we send you an e-mail,and hope your reply.
Crislyn    Time: 2017-08-20 10:11
Q: Do u have translation eye glass?
A: yes.we have.
Caitlin     Time: 2017-08-19 11:53
Q: I only have my contact lenses prescription, is there a way to use that for glasses too?
A: sorry,you can\'t use your lenses prescription,thanks.
JacquelineAlexie    Time: 2017-08-19 01:59
Q: Order Id:81708022231161 2017-08-02 Status: Confirmed Completed I still haven't received my glasses!
A: dear customer, we shipped out on 10th/08/2017,don\'t worry, it will send to you soon.
DianneBalmeo    Time: 2017-08-18 22:49
Q: How to confirm shipping details? Coz it said in the email
A: Dear customer, glasses need to be designed and once it has been completed, we will email you the link you can track it.
Andra Saldana     Time: 2017-08-18 21:32
Q: Do you do prisms?
A: Yes, we do.
DIANNESPELLER    Time: 2017-08-18 17:43
Q: How long will it take for my order to arrive? The status is COMPLETE, but no tracking # has been provided. Thank you!
A: LW684769573CN is your tracking number, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LW684769573CN
IlianaHernandez    Time: 2017-08-18 13:49
Q: I was wondering how much longer to receive my glasses
A: Dear customer, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LW647137983CN
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