Consulting Servive Center

WhitneyHattaway Time: 2017-08-09 06:52

Q: I'm trying to track my order. I tried both sites you suggested , using my order number: 81708021726437. Is this the number I should be using?

A: dear customer, we have checked for you ,2017-08-09 14:47 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.your tracking number is LW669978375CN.and you can track from here:www.17track.net

AshleyLester Time: 2017-08-08 23:57

Q: Just placed an order for the Abba frames in tortoise. It said there was a problem with my payment, but it went through on my debit card. Wondering if my order was placed?

A: your order was successfully,we will do it for you right now.

KhadijaHubbard Time: 2017-08-08 21:50

Q: How do I pUT my prescription in? And is there an option where I can try different glasses on my pic to see which one's look better

A: dear customer， you can visit our website ,www.wherelight.com and choose frames then you can choose lenses as your RX

Cindy White Time: 2017-08-08 15:24

Q: I ordered glasses on 8-1 17 I have not heard from it.

A: 2017-08-09 01:48 A mechanical failure has delayed delivery. We\'re adjusting plans to deliver your package as quickly as possible. / Your package was released by the clearing agency

Elizabeth Time: 2017-08-08 12:07

Q: Why have I been charged two different amounts to my credit card when I have only place one order?

A: dear cutsomer,plz check your account , you do not pay twice for us.

sophiya Time: 2017-08-08 10:31

Q: I would like to order number 5085 tortoiseshell large size do you have it in stock?

A: dear customer, we have checked for you.yes, we have.

1438150 Time: 2017-08-07 18:05

Q: You're asking to take a pictuse of the glasses, how would you able to see that the nose pads are moving, if it's a picture?

A: dear customer, you can send me a video and email us.service@wherelight.com

MichelleHallett Time: 2017-08-07 16:51

Q: I received a phone call stating the glasses I ordered are out of stock and I should choose another color. How do I do this? There is no credit on my account and my credit card still reflects the amount I paid. Please help. Thank you!

A: dear customer, plz visit our website then you can choose frames which you want to change then email us.

GIrl Time: 2017-08-07 14:45

Q: If my prescription doesn't have my PD n it would i still be able to order glasses?

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

InnaZhbankov Time: 2017-08-07 13:47

Q: Where is my order # 2170731073008?

A: 2017-08-07 SHIP OUT LW669956018CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LW669956018CN

Manuela Time: 2017-08-07 10:05

Q: How long to wait to receive in uk?

A: free shipping: 10-16 work days; UPS: 3-7 days is $18.95

JanaEarll Time: 2017-08-07 09:59

Q: Pupillary distance was incorrect on my order already submitted. Correct pupillary distance is right 31 left 33. Thank you

A: ok, we will change for you .

Marit Time: 2017-08-07 08:38

Q: Hi, Do you only do single vision lenses for sunglasses? I need high index and progressive lenses.

A: yes, we can.

Pampernell Time: 2017-08-07 04:59

Q: When will these ship

A: we emailed you some problems ,plz answer us.

MaimunaGassama Time: 2017-08-06 17:58

Q: I always pay extra for the anti glare coating, but you guys never put it on my glasses. I've ordered two glasses from you guys, and although I paid for it.... you guys didn't put the coating on the lenses. I want to order some new frames, but i'd like a credit or something for last two glasses, and I want to be assured that the two I am about to order will have the coating on them.

A: dear customer,we have checked for you ,your add $4.95 for Anti-Scratch & Glare.we have really do the tint for you, i think you can check your lenses.

Hayley Time: 2017-08-06 12:11

Q: Do you guys ship to Canada . If so how long would it take ????

A: yes, we could. free shipping: 10-16 work days; UPS: 3-7 days is $18.95

Ann-Marie Williams Time: 2017-08-06 12:07

Q: I put the wrong address for an order how do I change it order number 81708061153209

A: yes, plz send your right address to me .service@wherelight.com

Ava Time: 2017-08-06 04:56

Q: Ok....Do I have to get eye exam before I purchase glasses since there are different types of focals

A: YES, you should have your correct RX.

Charli Cutright Time: 2017-08-05 21:08

Q: How do I delete items from my shopping cart?

A: dear customer, i have sent to your email.

KimLandgren Time: 2017-08-05 19:32

Q: How can I track my order?

A: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LW624968991CN

Tiffany Livingston Time: 2017-08-05 15:36

Q: Hi. I found a couple of glasses I look, how do I order these or try on frames to see if they fit before I buy

A: Some glasses hsa a button with \"try on\", you can click it, others you can check the size of it.

C Phillips Time: 2017-08-05 14:37

Q: How would I go about ordering trifocals?

A: choose the Multifocal Lens first, and then choose the lenses type you want.

Sarah M. Time: 2017-08-05 09:02

Q: If I get a pair of glasses but put dark lenses on them will they be the same as prescription sunglasses?

A: In some ways, yes.

ErinSorensen Time: 2017-08-05 07:59

Q: Hi. I'm trying to purchase Ms.Shopping in blue and it will not let me click the button to add lenses. Am I doing something wrong? Please advise. Thank you

A: dear customer, I tested it and found it\'s ok, maybe you can try it again: https://www.wherelight.com/wl/GetInfo-315.html?c=blue

Mariavan Bruggen Time: 2017-08-05 00:37

Q: Dear Where light, I am at this moment in China and my glasses are cracked on the side open :( is it possible to ship me a new pair in a close week to Chinese address? Kind regards Maria van Bruggen

A: dear customer, we found that you bought the glasses six monthes ago, so we can just give you a coupon for your next order, thanks for your understanding.

Ashley barton Time: 2017-08-04 19:33

Q: I ordered glasses today 8/4/27 was wondering if I could get it shipped USPS instead of China air mail? Order # 81708040716470

A: yes, we ship out by USPS.

johanne Time: 2017-08-04 13:02

Q: Do y ou speakers french

A: sorry, we don\'t, maybe we can talk with translation software.

Chou Time: 2017-08-04 10:26

Q: My AXIS is 005, but your chart starts at 1, is anything lower than one is one? and my prescription does not have ADD, but do have N.V. for O.D. and O.S, what other information should I provide?

A: 005 is 5, maybe you can send your prescription to us: service@mail-wherelight.com

Shannon Donnie Time: 2017-08-04 08:25

Q: I have a strong prescription...usually the lenses are thick and I have to get special lenses so they don't look like the bottom of a coke bottles! Do you do thinner lenses in cases like mine?

A: please send your prescription to us first: service@mail-wherelight.com

Joe valle Time: 2017-08-04 08:08

Q: Order Id:81707251512217 2017-07-25 Amy tracking number?

A: here is your tracking number: LW620354701CN

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