Consulting Servive Center

RobinShudak Time: 2017-08-12 22:05

Q: Is there a way one can "try on" frames before purchase? For example, some sites let you upload a picture, and others let you try on sample frames at home.

A: dear customer, you can visit our website ,www.wherelight.com and choose frames you like , you can click the \"TRY ON\".

JacquelineAlexie Time: 2017-08-12 17:00

Q: Order Id:81708022231161 2017-08-02 Status: Confirmed Completed Yana Brown Middle $25.95*1 Where is my order?

A: 2017-08-10 14:31 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. your order was on the way to your country.

Sabrina Windholz Time: 2017-08-12 16:23

Q: I ordered two pairs of glasses maybe 5 hours from apart on placing each order. I got one pair but haven't gotten the others. What do I need to do to get them?

A: dear customer,we have checked your name, we only have found you one order.

Jill MarieBurger Time: 2017-08-12 13:55

Q: I tried to place an order today. I'm not sure if it went through.

A: dear customer, we have checked for you , your order do not successful

BrigidIvory Time: 2017-08-12 10:52

Q: I am having Abigail issue with the order I recieved. I brought to my eye from and they checked the lenses. The one lenses was made wrong. Its off by 100 degrees axis. I need these glasses to drive. This is a huge problem

A: dear customer,can you send your correct RX to us, we will confirm the RX with your left

WendyStevens Time: 2017-08-12 08:13

Q: #2170803174257 I placed on 8/3 was for sunglasses. The picture doesn't seem like it has a tint

A: dear customer you do not choose color

WendyStevens Time: 2017-08-12 08:06

Q: I placed an order #2170803174257r for sunglasses. Want to make sure they are sunglasses

A: dear customer, i have changed your order, you do not choose sunglasses

RebeccaPerez Time: 2017-08-12 07:14

Q: Hi. The frames on my confirmation page are not the color I selected. Now, I cannot find the color frames I originally ordered. I do not want the frames in Black. I have 2 black eyeglasses already.

A: dear customer, which frames do you want to buy?

Lucretia Littleton Time: 2017-08-11 16:41

Q: 1.) Emily 2.) Monroe 3.) Susan 4.)Marla 5.)Michelle 6.) Sunho 7.)Kailey. All fashion glasses. Do they all come in Large?

A: dear customer,Marla and Sunho is bigger than other frames.

Charli Time: 2017-08-11 10:01

Q: Hi I was just wondering how far in the shipping process my glasses were? Order number: 81708052122569

A: dear customer ,we have checked for you: 2017-08-11 14:39 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

FAYHOPKINS Time: 2017-08-11 04:46

Q: I lost a screw out of my glasses can you send me extra screws, I can't find any to replace it. (the screws are bigger than normal size)

A: dear customer, can you take a photo of your glasses and email us:service@wherelight.com

LizaHammada Time: 2017-08-11 03:23

Q: Hello, Your 'try on' feature does not seem to work for all optical glasses. Is there a reason? Thanks, Liza

A: dear customer, which frames do you want to TRY ON?

Jennifer Tormaschy Time: 2017-08-10 18:02

Q: Hi I just placed order and payment was taken out but says not paid for ...please fux

A: dear ,we only find you order in May, what can i do for you?

Lucretia Littleton Time: 2017-08-10 17:05

Q: I placed an order, but before I pay I noticed that the size of the styles I ordered where in various sizes. I don't see where I can go an edit the sizes, my head is too large for the small sizes.Help!!!!

A: dear customer,which frame would you like to order?

Jeannette Turner Time: 2017-08-10 16:10

Q: Please confirm status of 81708080935305. Thank you, Jeannette Turner

A: dear customer , your order was successfully,your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

Jessica Kolkman Time: 2017-08-10 15:31

Q: When I was processing my order there was a error with my payment and said to process it via PayPal instead which I did but now looking at my back account I see I was authorized twice, once with PayPal and once with whatever you use to process normal credit card payments. Can you confirm I wasn't billed twice and when I can expect my money back. Thanks.

A: dear customer, we have checked for you,we will refund you with paypal.

JenniferBernier Time: 2017-08-10 15:20

Q: Hi. I dis not received my order yet. Can you confirm at what adresse it was shipped please ? I cant track my order too....

A: 2017-07-26 18:57 CNNKGD,China, International item has left originating country and is en route to Canada maybe the information was not update ,i think you will receive it soon.

SophiliaWard Time: 2017-08-10 13:34

Q: Has my package shipped?

A: Your lens is multifocal lens, which should be personal designed in the factory. It will take longer than normal lens.

ambermurray Time: 2017-08-10 12:55

Q: I would like to make the glasses in my cart sun glasses?

A: dear customer, you can choose the tint for the lens you like.

Kendra Wright Time: 2017-08-10 09:52

Q: Hello there. I recently ordered some glasses from your website. They are awesome! Besides the fact that they have broke. I was wondering how I can fix.

A: dear , can you take a photo of the glasses and email us:service@wherelight.com

Tracey Time: 2017-08-10 08:18

Q: How does this work? I'm -900 hi index and progressive lenses

A: yes, we can do it.

Chanathip Polkrajay Time: 2017-08-10 05:36

Q: Hi Could you please confirm my order? Order number 81708100523003 and money already deducted from my account Thank

A: dear customer,you order was successfully.

Stephanie Moncivais Time: 2017-08-09 18:24

Q: Can I somehow access all frames for larger faces?

A: dear customer, you can visit our website ,and choose frames ,every frames have data of it.

VanessaKenny Time: 2017-08-09 17:44

Q: Can you please confirm the address my shipment was sent to? ID: 81706081905230

A: yes,i have emailed you.

Brigitta Time: 2017-08-09 16:42

Q: Hello, I have not seen any progress with my order shipping since August 2nd. I am wondering if my package has, in fact, shipped. This is my first time ordering from your site, I am hoping this is not a regular problem. I look forward to receiving my new glasses, thank you for your time.

A: dear customer, we have checked for you.2017-08-02 16:51 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. maybe the information was not update, plz wait more time ,i think you will receive it soon.

AnitaHumphreys Time: 2017-08-09 14:16

Q: I would like to order the Sophia SN:2250 sunglasses. However, I do not want a gradient tint and I cannot find an option to change that. I would like them in a solid color brown tint. Is that possible?

A: dear customer,we can do it for you,when you order the glasees you can give us remarks

ThelmaWhite Time: 2017-08-09 12:49

Q: How can i keep trackbof my order #81707281737139

A: dear customer, we will ship out your order today, then we will email you your tracking number.

oprea diana Time: 2017-08-09 12:00

Q: Hi I wan t to order some glases i don t know how.

A: what can i do for you.

Carol Time: 2017-08-09 10:11

Q: Please help, I need assistance

A: what can i do for you.

Micca Time: 2017-08-09 08:55

Q: I ordered glasses two weeks ago and received notification they were shipped, but no updates. Can someone please provide an update?

A: dear customer,we have checked for you.2017-08-05 22:06 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

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