Consulting Servive Center

Christina Time: 2017-08-30 10:38

Q: Hi there, i have received my glasses, i have taken them to my optometrist had them fitted, they are so comfortable but i can't see with the bi-focal line, i have never had the line before, Dr tested and the prescription is correct, perfect i can see if just looking at a distance or just using the bi-focal, i just can't wear them around, the blur from the line is straight in my view. I can't get use to it Can i return them for the invisible bi-focal lenses? Thanks Christina

A: dear customer,can you make a report of the glasses ,and we are in china, i think the international shipping fee is very expensive, we can give you coupon code.

DawnReid Time: 2017-08-30 10:37

Q: What happens if I don't like the look , if they don't fit right or if the lenses aren't right, do you have a guarantee ?

A: dear customer, you can visit our website,we have \"try on\"for frames.

Heather Welsh Time: 2017-08-30 09:41

Q: When will my glasses be shipped?

A: 2017-08-29 14:35 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. 2017-08-29 14:35 CHINA, NANJING EMS, Processed Through Facility 2017-08-28 18:48 CHINA, Acceptance

JanePeden Time: 2017-08-30 06:50

Q: I really need to return these glasses so I can get the correct prescription how should I do this

A: dear customer，what can i do for you?

Pam Time: 2017-08-30 05:38

Q: What does fill in pd means

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

FRANKTA Time: 2017-08-30 04:33

Q: Hi, is there a way for me to add extra lenses onto an existing frame. Example: Purchasing a frame with -3.00 lenses for both eyes and also adding 2 additional lenses -2.00D.

A: dear customer， we can not just sell lens

AshleyLester Time: 2017-08-29 14:31

Q: Not too sure how to rate you guys. I received my glasses earlier than expected. I purchased the "Abba" pair. Let me just say OMG THEY ARE BEAUTIFUL!! And I can see crystal clear now. Thank you so much. Told my family and friends. Going to my grandpa a pair he likes. Thanks again!!

A: dear customer,many thanks for your loving.

JanePeden Time: 2017-08-29 12:34

Q: where do I ret return my glasses?

A: dear customer, what can i do for you ?

MicheleTuhy Time: 2017-08-29 10:23

Q: Please verify status of order# 2170815093822

A: 2017-08-22 14:17 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

AmyMiller Time: 2017-08-29 09:51

Q: There is money in my account but it keeps saying payment cannot be processed?

A: dear customer, may be you can choose paypal to try again.

Carol Harper Time: 2017-08-29 08:25

Q: Is there a coupon for 1st time buyer?

A: pdclnj170729a208410 here it is a $5 coupon code.

Jane Peden Time: 2017-08-28 14:23

Q: I just received my glasses and they are the wrong prescription. How do I return them for a refund.

A: dear customer, can you take a glasses report to us , if we do the wrong RX for you ,we will redo for you.

WendyLehano Time: 2017-08-28 13:41

Q: Can i check on my order # 81708182006114 its says completed but it also says unreceipted. Not sure what that means. Thank you for your help.

A: Dear customer, we checked for you, your glasses with progressive lenses/ADD, it’s need to be designed and has been completed, we’ll send it to you soon, thank you for your understanding. Best wishes

DoloresScalesse Time: 2017-08-28 04:44

Q: Are you saying that my glasses I pick out include my progressive lenses for say glasses I pick out for $19.00 ?? I might need help if so ! THIS EILL BE A BLESSING FIR ME!

A: dear customer.which frame do you like

StephanieOu Time: 2017-08-27 21:13

Q: Is it too late to switch from the white/clear color to tortoise shell? Order ID: 2170827201425

A: OK，we will change tortoise shell for you.

LauraKeel Time: 2017-08-27 17:12

Q: I ordered fashion lenses and got sunglasses. I assumed they'd be clear lenses. What option is that?

A: dear customer,the lenses is free for you ,you can take the film down.

KarenLaPointe Time: 2017-08-27 09:40

Q: Hi! I want to purchase your Mag frames (SN 3025), however, I want a clear lense with blue light protection. Can this be done by selecting the polarized version and then leave a message stating to have them clear with blue light protection? Thanks ver much! Karen LaPointe

A: yes, you can choose.

Shannon Time: 2017-08-27 00:32

Q: Are you going to stock up the Sadie eyeglasses soon? I really like the style... thanks!

A: dear customer,this frame was out of stock.

AshleyDavis Time: 2017-08-26 20:36

Q: I won't let me pay it keeps asking for my mailing address when I all ready put in 5 times.

A: dear customer,what can i do for you?

JoselinFabela Time: 2017-08-26 17:48

Q: How do I upload my picture?

A: dear ,you can visit our website ,and you can choose the frames you like, then you can \"TRY ON\".

Anda Time: 2017-08-26 16:27

Q: How do I try on???? I've upload a photo but how do I try on??

A: dear ,you can visit our website ,and you can choose the frames you like, then you can \"TRY ON\".

Denise Plourde Time: 2017-08-26 15:53

Q: What is the status of order number 81708230645599?

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

KimSmith Time: 2017-08-26 13:45

Q: Can you tell me whether or not the Dawson's will be restocked?

A: dear customer,sorry, this frames was out of stock.

Joyce Hargrove Time: 2017-08-26 10:13

Q: I ordered a pair of glasses on August 3rd and I'm trying to track the status of it.

A: dear customer,we have checked for you ,your order will be shipped out today. many thanks for your understanding.

Tania Time: 2017-08-25 17:53

Q: Do you have cateye readers glasses?

A: dear customer,we have .you can search from here:https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&GENDERS=1&frame_shapes=6

Diane Time: 2017-08-25 17:03

Q: Do you have bifocal sunglasses?

A: dear customer, we can not do the bifocal sunglasses

JANICA BROWN Time: 2017-08-25 16:34

Q: I want to know my tracking number..and when will I receive my order???

A: 2017-08-27 16:59 PHILADELPHIA PA DISTRIBUTION CENTER, Arrived at USPS Regional Destination Facility, Your item arrived at our PHILADELPHIA PA DISTRIBUTION CENTER destination facility on August 27, 2017 at 4:59 pm. The item is currently in transit to the destination

AprilMichel Time: 2017-08-25 08:33

Q: How long does it typically take to process the order? And how long does shipping take...?

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes. and the shipping time is about 14-30 work days.

Kris Time: 2017-08-25 06:34

Q: When will you be getting the anita's back in stock.

A: dear customer, this frame only have pink and white.

JacquelineAlexie Time: 2017-08-25 03:28

Q: WHERE are my glasses!?!? Order Id:81708022231161 2017-08-02 Status: Confirmed Completed

A: 2017-08-27 16:07 OAKLAND CA DISTRIBUTION CENTER, Departed USPS Regional Facility, Your item departed our USPS facility in OAKLAND CA DISTRIBUTION CENTER on August 27, 2017 at 4:07 pm. The item is currently in transit to the destination.

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