Buy Prescription Glasses Online at Affordable Prices

JenniePeralta Time: 2017-09-06 18:03

Q: wondering if my glasses were shipped yet as I purchased your most expensive shipping and have yet to receive an email update on my order

A: Dear customer, we checked for you, your glasses with progressive lenses/ADD, it’s need to be designed and has been completed, we’ll send it to you soon, thank you for your understanding. Best wishes

Debra Time: 2017-09-06 15:10

Q: I'd like to order the Alice style. My optician has given me a PD of 68/51 (R/L). Your PD numbers don't seem to go that high?

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

JeannaPayne Time: 2017-09-06 10:37

Q: Hi I received my cute frame last night and the temple hinge came apart from the front of the frame when I tried it on the first time. Do I need to return it?

A: dear customer, can you take a photo to us of your glasses,email address:service@wherelight.com

sarahwalters Time: 2017-09-06 08:45

Q: I am interested in purchasing eyewear thru you guys and I really like the genoa frames yest I cant seem to find if it can come in bifocal I am using my prescription as well

A: dear customer, what can i do for you?

Carol Harper Time: 2017-09-06 02:58

Q: Is there a coupon for 1st time buyers that I can use for my order?

A: dear customer, we have emailed you your coupon code.

VibhuTripathi Time: 2017-09-05 19:49

Q: When can I expect my glasses?? I am unable to track any shipping updates

A: dear customer, we shipped out your glasses on the 30th August , maybe the information was not update ,i think you will receice it soon.

Ginger Thompson Time: 2017-09-05 11:19

Q: Where are my glasses? I should have received them.

A: 2017-09-04 09:51 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

PATRICIASHAW Time: 2017-09-05 08:33

Q: Having trouble I can't view the information i've saved in my cart to purchase?

A: dear,plz log in your account by your email or Facebook.

Tania Time: 2017-09-05 05:58

Q: I don't need prescription, but I do use readers. Do you have readers??

A: yes,we have.

MelodyPadilla Time: 2017-09-05 02:18

Q: Hello, I would like to know when will I receive my order. Order Id:81708311817198

A: 2017-09-05 12:33 CHINA, Acceptance, Your item was accepted at 12:33 pm on September 5, 2017 in CHINA.

Crissanda Garcia Time: 2017-09-04 19:48

Q: Hi I wanted to know why I haven't received a receipt of my order and if your company charges under the name alphabetrade?

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

AudreyTurmel Time: 2017-09-04 09:38

Q: I don't receive my glasses and i commanded it in july...???

A: dear customer， we can resend for you ,can you accept it?

RebekahGomez Time: 2017-09-03 10:11

Q: Why can't I see my favorites on the website?

A: dear customer, which frame do you want to buy?

CretiaLewis Time: 2017-09-03 09:58

Q: I need a receipt emailed to me for my 2 orders that I placed. My has card needs this and when I click on all orders, it says no data?? I had 2 orders so why is my orders and receipt not showing. I have to have these 2 reciepts.

A: dear customer,we will email you the reciepts

WayneSmith Time: 2017-09-03 06:27

Q: A pair of glasses that I ordered in July for my daughter, the back plastic piece that goes over the ear has come off and is missing, it's the part that goes over top of the metal so it doesn't make her ear feel uncomfortable. Is there any way that I can get a replacement part?

A: dear customer, can you take a photo of the glasses to us.service@wherelight.com

Debra Time: 2017-09-03 06:11

Q: Your website hasn't been working properly. Every time I try to place an order, I cannot get past the login page. I even tried creating a new account and that didn't work either!

A: dear customer ,plz log in by facebook or your email.

Pam Time: 2017-09-01 14:16

Q: Can you do clear lenses with bifocal

A: dear customer, yes we can do.

DawnReid Time: 2017-09-01 12:43

Q: I can not find the try on/for frames option on the website

A: dear customer, the website not every frames have \"try on \",but you can see the data of each glasses.

Sylivia Time: 2017-09-01 01:02

Q: Hay, I would like to know if u can include transition and lenses ofcourse. Le me know the frames , lenses plus transition how much it can cost me

A: dear customer, which frame do you want to buy and you can send your RX to us.

LauraFowler Time: 2017-08-31 21:41

Q: My husband's glasses took over the guaranteed time(I paid $5.00 extra for that). In addition the lenses are already scratched( paid extra for that too!). How are you going to make this right?

A: dear customer, we have checked for you ,we can give you a coupon code.

ShelbyMelvin Time: 2017-08-31 18:31

Q: My Granddaughter broke her frames and the frame is out of stock. I would like to know if her lenses may work in another frame. Thanks, Shelby

A: www.wherelight.com you can visit our website and choose another pair we can give you coupon code.

CarmenAmezquita Time: 2017-08-31 14:30

Q: Do I send my prescription to you and pick the frame

A: dear customer, you can visit our website and fill in the prescription .www.wherelight.com

Rebecca Baker Time: 2017-08-31 12:02

Q: Excited about my glasses and wondering if they shipped and if i could get the tracking. Thanks!

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

Heather Welsh Time: 2017-08-31 09:49

Q: Ok but when will I receive it, it's been in the same place for days, and seems like it's not going anywhere?

A: 2017-08-29 14:35 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

JacquelineAlexie Time: 2017-08-31 00:58

Q: When will I receive my order? I still haven't received my order! Order Id:81708022231161

A: ANCHORAGE AK DISTRIBUTION CENTER, Departed USPS Regional Facility, The package is delayed and will not be delivered by the expected delivery date. An updated delivery date will be provided when available. Your item departed our USPS facility in ANCHORAGE AK DISTRIBUTION CENTER on August 30, 2017 at 2:26 pm. The item is currently in transit to the destination.

stellawhite Time: 2017-08-30 20:11

Q: how will i know when my glasses have shipped?

A: dear customer, we have shipped out your order on the 30th August.1Z 3X1 560 04 4700 0111 it is your shipping number, you can track from www.ups.com

JeniferPerteet Time: 2017-08-30 16:22

Q: Id:2170820155844 Hello, Just checking on the status of the above referenced order number. Thank you, Jenifer

A: dear customer, we have shipped out your order on the 29th August. 1Z 3X1 56A 04 4449 1638 it is your shipping number, you can track from www.ups.com

msdove Time: 2017-08-30 15:22

Q: I am looking for bifocal sunglasses...do you not sell them? Women's.

A: dear customer, we can not do the bifocal sunglasses.but you can choose lenses with tint color.

MeganCantrell Time: 2017-08-30 14:24

Q: Order # 2170816142502. I accidentally typed the wrong address when purchasing. The correct address is 2310 Prospect St. Berkeley CA 94704 NOT 2510 Prospect St. I paid extra for priority shipping (10-14 days). Ordered on August 16, they are still in transit, not expected to arrive until September 5. so it's taking them 20 days to get here. I would like to be refunded for the rush shipping charge since

A: dear customer ,we shipped out your order on the 21st of August ,and the shipping time is 10-14 work days.

mar Time: 2017-08-30 11:12

Q: so my glasses got delivered to Wisconsin instead of massachusetts, how exactly did that get messed up so bad?

A: dear customer, you did not receive your order?

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