Consulting Servive Center

JessicaRemme Time: 2017-08-04 07:59

Q: Hi there, is it possible to do a split payment? Thank you!

A: sorry, we don\'t accept payment by installment.

KellyRipoll Time: 2017-08-04 07:07

Q: I am trying to order the DARBY women glasses in black and it doesn't let me. It doesn't say they are out of stock either. Do you know what may be the problem?

A: dear customer, I tested it and found it\'s ok, maybe you can try it again: https://www.wherelight.com/wl/GetInfo-1005.html?c=black

1438150 Time: 2017-08-04 06:14

Q: Hi! I just received my glasses and I noticed that the nose pad is loose. Whenever I wear it the glasses moves bcs of the nose pad. It doesn't fit in my nose part bc it is loose. Is there any way that I can return the product and just get a refund.

A: please send a photo and contact our customer service: service@mail-wherelight.com

Wendy Time: 2017-08-04 05:33

Q: My order 2170803174257 is lacking the PD which is 60. How do I let production know this? the link they sent has error 404 URL not found

A: dear customer, don\'t worry, I will change the pd to 60 for you.

catherineoliva Time: 2017-08-03 18:45

Q: Please update me on my order. It has been in USPS mail for 3 days and has not been updated? Please advise.

A: 2017-08-01 19:22 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

AbbieLewis Time: 2017-08-03 17:44

Q: Hi i was wondering what would the estimated arival date of my order would be. My order number is 81707251209023

A: 2017-08-01 19:22 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

Penny shue Time: 2017-08-03 15:20

Q: Do you do tri focals.in either line or progressive

A: yes,we can do tri focals with line or no line.

AdrianaGarcia Time: 2017-08-03 12:02

Q: Really interested in the lavinia pair in purple is there a wait list or how do i know when they will be available again

A: dear customer, we regret to tell you that the one you like won\'t be sold any more, you can choose new from our website.

Dakota Time: 2017-08-03 11:38

Q: hello my order number is 2170803113150 and I just want to ensure I did everything correctly, I just need single vision in -2.00 for each eye. :)

A: dear customer, don\'t worry, everything is right.

CasandraVandermeer Time: 2017-08-03 08:43

Q: Hello, just wondering the status of my order. Thank you very much

A: dear customer, your package had been shipped out on 2nd/08/2017, I think you will receive it soon.

ThelmaWhite Time: 2017-08-03 08:38

Q: Just trying to check the status of my order

A: dear customer, your order has already been in processing.

alison Time: 2017-08-03 04:50

Q: hi i just placed a order this is not showing the money has been taken to

A: dear customer, don\'t worry, your order had been paid successfully.

JoSchipske Time: 2017-08-02 19:44

Q: Tried to order dark tint to glasses. took me directly to check-out. tint not included in price. I'll try to order again tomorrow. hopefully the problem will be fixed.

A: dear customer, which frame do you want to order?

Kaylee Time: 2017-08-02 14:13

Q: Hello I paid for express delivery and was wondering where my order is?

A: dear customer, we have checked for you ,your package was on the UK,may be the information was not update ,i think you will receive it soon.

OlgaHernandez Time: 2017-08-02 13:29

Q: Need to change something on my order. Distance PD is incorrect. I put 63 and it should be 69. How can I correct that?

A: dear customer, we have changed for you.

LaKeishaHoward Time: 2017-08-02 13:04

Q: Its not letting me confirm the order...

A: what can i do for you?

Nicolelynn Champ Time: 2017-08-02 11:19

Q: Hello, I would like to know if I were to send you frames for a pair of glasses that don't have prescriptive lens; would you be able to supply them?

A: dear , i think the international shipping fee is very expensive, you can order our frame and choose lenses

SR Time: 2017-08-02 10:56

Q: Can you tell me the status of my order? 81707311510118

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

LettieBailey Time: 2017-08-02 06:56

Q: I recently ordered glasses the first time, the prescription is incorrect also wrong color my order # is 81707172143180 order date 7-17-17

A: dear customer, we have checked for you ,you just buy the frames, do not have prescription, and can you send us a photo of the glasses and email us :service@wherelight.com

KylieFord Time: 2017-08-01 23:25

Q: hi i have two orders with the same tracking number LX416762037CN whats with that

A: 2017-08-02 20:51 SUNSHINE WEST VIC, Processed through Australia Post facility

kenia Time: 2017-08-01 17:37

Q: Hi, I interesting in the eyeglasses: Jeffers Number: 1842, would like to know if you have a large size available. Thanks

A: i think this pair is big enough .

1438150 Time: 2017-08-01 14:10

Q: Hi it's almost a month since my order was shipped and I have no idea when it will arrive because my tracking number wont give me information about it. Can I have an estimation how many days Im gonna wait for my order to arrive. Thanks

A: 2017-08-01 17:55 MISSISSAUGA,ON, Item has arrived in Canada and was sent for further processing.

Angie Peck Time: 2017-08-01 13:45

Q: My current frames have a bridge width of 17mm but the ones I want are 13mm. Will that make a big difference? Will they still fit?

A: https://www.wherelight.com/wl/GetInfo-403.html ,you can click the \"TRY ON\"

SL Time: 2017-08-01 13:22

Q: I paid extra to get my order shipped faster, its been a month and why haven't I received anything?

A: 2017-07-15 15:10 CNNKGD,China, International item has left originating country and is en route to Canada we have checked for you, your package was on the CA, maybe you will receive it soon.

AJohnson Time: 2017-08-01 12:58

Q: 2170706130715 I Love my glasses! I can see Very Good, Very Far and the fit is great. But I ordered Computer Distance. Was I required to recalculate my prescription for the "Computer Distance"? Please Help. Thank you!

A: dear customer, if you need Computer Distance you should ask your eye doctor for your RX,

BrendaToven Time: 2017-08-01 11:24

Q: Why are the $5 special glasses coming up $10 in the cart?

A: dear customer, you should buy two glasses, one pair is over $10 then the second pair will be $5

AmyTuttle Time: 2017-08-01 10:55

Q: Hello, I thought there was an option to upload a photo in order to fit the frames to my face, was I wrong in my assumption? Thank you,, Amy

A: www.wherelight.com you can visit our website and choose frames then you can click the \"TRY ON\"

Vanessa Desgagné Time: 2017-08-01 10:49

Q: Website said the order wasn't paid, credit card said it was paid what do i do?

A: yes, we have seen your order, your order was successful.

FhernandoIndigo Time: 2017-08-01 05:28

Q: Hi! I just placed an order for single vision lenses and I think I entered a couple of extra values for my prescription,I didn't know those values are for bifocal lenses,the values are as a message on the bottom of my prescription,please just ignore those values since I want just single vision lenses,thank you so much ;)

A: we will do as your order,single vision.

Sarah Time: 2017-08-01 02:47

Q: Hi - I can't remember my password and it won't allow me to select 'forgot password?' To check?

A: we have send your Original password to your email, plz check it.

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