Consulting Servive Center

Linda M Time: 2017-07-21 23:12

Q: Can I please get a status update on my order? Order Id: 81707021113420 Thank you.

A: 2017-07-23 17:32 SAINT LOUIS MO NETWORK DISTRIBUTION CENTER, Arrived at USPS Regional Destination Facility, Your item arrived at our SAINT LOUIS MO NETWORK DISTRIBUTION CENTER destination facility on July 23, 2017 at 5:32 pm. The item is currently in transit to the destination.

Rebeca Time: 2017-07-21 20:19

Q: Hi, in the system my payment is not reflected but on my card yes, what happened?

A: dear customer , we think you can try your CC or the PayPal.

LangMoua Time: 2017-07-21 14:35

Q: I had just recieved my glasses today but for some reason they are blurry when i put them on. I have a different pair with same perscription from costco and see find in them. How do i go about for a refund?

A: dear customer , can you send me a photo of the glasses and email us?service@wherelight.com

LyreeRahn Time: 2017-07-21 14:26

Q: Can you tell me when I'll receive my order?

A: 2017-07-19 15:19 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. you can see the status.

MelindaGonzalez Time: 2017-07-21 11:47

Q: Is there away to upload a pic to try on glasses?

A: www.wherelight.com you can visit our website then you can choose frames and click the \"TRY ON\"but not every frames have try on.

MagdaRojas Time: 2017-07-21 10:56

Q: any discount codes you have to offer?

A: you can email ue service@wherelight.com

CindyBast Time: 2017-07-21 10:43

Q: You can place thisorder. I got kicked out bfore i could finish. Order #2170720133730 i have a $30.00 credit. Thanks cindy bast

A: dear customer, we have checked for you ,you do not pay successfully,you can try it again.

ChristineBlender Time: 2017-07-21 09:39

Q: I am checking on the status of my order there appears to be no shipping information. order id: 2170308092513. Thanks, Christine

A: dear customer, we have checked for you, we think you have received it ,can you check your mail box? and we have emailed you.

MarisolSierra Time: 2017-07-21 09:16

Q: Could you give me an update on my order? Order #81707101107347

A: 2017-07-23 10:00 CHINA, Acceptance, Your item was accepted at 10:00 am on July 23, 2017 in CHINA.

Angela Time: 2017-07-21 07:21

Q: Do you have it where you can up load of photo of yourself and try the glasses on your face? I could not find this option on your website.

A: www.wherelight.com you can visit our website then you can choose frames and click the \"TRY ON\"but not every frames have try on.

MarisolSierra Time: 2017-07-21 07:08

Q: I placed my order 2 weeks ago and not even shipped. Order #81707101107347

A: dear customer, we have checked for you ,we have shipped out for you 20th July, the informational may be do not update,thank you for your understanding.

Alexis Time: 2017-07-21 06:51

Q: Hi, I need to change my email that is on my account. I missed typed it. How can I change this? Email should be: alexiscburk@outlook.com

A: so can you tell me your old email address?

Marisol Time: 2017-07-21 01:53

Q: Do you ship to Spain? If so, what are the charges for shipping? Thank you

A: yes, we can ,and the ups is about $20

Frances Orta Time: 2017-07-20 18:43

Q: I'm not been able to make my payment

A: dear customer, you can try paypal.

Le Time: 2017-07-20 18:28

Q: Is the "Dream Weaving" color white actually white, or is it clear?

A: dear customer,it is clear.

Sharon Rushing Time: 2017-07-20 17:40

Q: How can I get my eyes examined?

A: dear customer, you should go to the eye doctor and get an eye examined.

MarilynRobinson Time: 2017-07-20 16:03

Q: can I get these fames with a transition lense?

A: yes, you can.

GraceDay Time: 2017-07-20 09:54

Q: Hello this is my prescription: distance o.d.-2.25 spherical +2.50 cylindrical ×085 axis o.s. -2.25 spherical +2.00 cylindrical ×100 axis Can you explain it to me? Is this single vision bifocal or what?

A: from your RX, it is single vision lenses.

AmberJackson Time: 2017-07-20 07:07

Q: I never received a confirmation email about my order. How do I know if my order was correctly placed?

A: 2017-07-19 15:19 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

RebeccaJulian Time: 2017-07-20 06:52

Q: Could you give me a status update on my order # 2170705111646?

A: 2017-07-20 18:09 CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER, Departed USPS Regional Facility, Your item departed our USPS facility in CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER on July 20, 2017 at 6:09 pm. The item is currently in transit to the destination.

Tanya Time: 2017-07-20 05:36

Q: could i use my prescription for the lenses?

A: yes, you can.

ElaineAdams Time: 2017-07-20 04:42

Q: I received an e-mail that the frames I ordered are out of stock. My order number is 81707190948229. I would like to replace the frames with Joe. Please confirm. Thank you.

A: which color do you want？

Shawn Time: 2017-07-20 04:10

Q: Do you offer prescription sunglasses?

A: yes, we can do the prescpition sunglasses.

Isi Time: 2017-07-20 01:30

Q: Will Dallis be back to stock anytime soon?

A: Dear customer, our manufacturers are working on this frame, but can\'t be in stock in a hurry, thank you for your understanding.

MarciLed Time: 2017-07-20 01:01

Q: I love the model Dallas, but now it's out of stock. Will they be in stock again soon? I really want them

A: Dear customer, the model Dallas is in stock, here is the product link: https://www.wherelight.com/wl/GetInfo-675.html

PatriciaGarber Time: 2017-07-19 17:21

Q: Ordered glasses # 2170615102 invoice number address14210 S. Spring Ln. Mayer,Az? This is the third time I requested information on said order ! I will not order from this site again!

A: i think may be your CC have some problems,we have checked for you, your order do not successful.

PatSzekely Time: 2017-07-19 14:25

Q: I need to return my glasses for a refund. I was so disappointed when I received them today. The progressive portion is too high up on the lense and I cannot wear them. Please instruct me on how to return for a refund. Thank you, Patricia Szekely Order #81706251914314

A: can you take a picture of the glasses and email us? service@wherelight.com

ChrisMcLaren Time: 2017-07-19 13:13

Q: Can I get no line readers with no correction on top and +250 +250 on the bottom?

A: yes, you can.

Derrick Tyus Time: 2017-07-19 12:13

Q: What is. PAL stand for

A: dear customer,it means Progressive film

JessicaCox Time: 2017-07-18 20:15

Q: I got an email saying that the frames I ordered are out of stock. I would like to replace them with Fran Item:US3011

A: We have changed the frame to US3011 according to your confirmation and your order will be processed immediately.

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