Consulting Servive Center

A: yes, you can.

A: dear ,plz email us your correct address.service@wherelight.com

A: dear, you should have the prescription from your eye doctor nad you can visit our website or send your RX to us.

A: dear ,plz email us your correct address.service@wherelight.com

A: yes, dear, service@wherelight.com you can email us your RX.

A: 2017-07-02 19:52 Arrival at Destination Post (Country: CA) dear ,we have checked for you ,your package was on your country ,maybe the information did not update,plz check your post box.

A: dear customer,we just refund your the shipping fee, we have checked for you,2017-07-11 21:49 Arrival at Destination Post (Country: CA) 11th July was on your country ,i think you will receive it soon, plz check your post box and very thanks for your understanding.

A: you can visit our website ,www.wherelight.com some of frames have \"TRY ON\" and each frames have details datas.

A: dear customer,we have checked for you, the two orders are the same tracking number,you can check it ,we shipped out together.

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: what can i do for you.

A: if we do the wrong RX , we will redo for you ,And every frames we have details data for it, you can see it and click \"TRY ON\"

A: Dear customer, we checked for you, your glasses with progressive lenses/ADD, it’s need to be designed and has been completed, we’ll send it to you soon, thank you for your understanding. Best wishes

A: we will email you and give you a new coupon code

A: 2017-07-09 18:48 CNNKGD,China, International item has left originating country and is en route to Canada 2017-07-05 14:09 CNNKGD,China, International item has left originating country and is en route to Canada 2017-07-04 11:53 212310,China, International item mailed in originating country we have shipped out for you on the 3rd July

A: 2017-07-06 03:19 LOS ANGELES, CA 90009, Arrived at USPS Facility, Your item arrived at our USPS facility in LOS ANGELES, CA 90009 on July 6, 2017 at 3:19 am. The item is currently in transit to the destination. i think the glasses was on your city, plz check your post box .

A: dear customer we have checked for you , you only paid one pair.

A: dear customer, some of the frames do not have \"try on\", but we have details for each frames.

A: 2017-07-12 16:42 CNNKGD,China, International item has left originating country and is en route to Canada dear customer we have checked for you,your glasses was shipped out on the 10th JULY ,i think you will receive it within 2 weeks.

A: yes, we have.

A: dear customer, we have changed for you.

A: https://www.wherelight.com/PrescriptionGlasses.php?glass_type=1&crowd=4

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

A: yes, you can.

A: yes, we have , and you can visit our website and choose frames you like then choose lenses.

A: www.wherelight.com

A: you can visit our website and choose frames and fill in the RX.

A: 右眼(OD)： SPH:-2.00 CYL:0.00 Axis: Addition: Prism: Base Direction: 左眼(OS)： SPH:-1.75 CYL:0.00 Axis: Addition: Prism: Base Direction: you can confirm it.

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.