Buy Prescription Glasses Online at Affordable Prices

Nicole Goodly Time: 2017-07-11 11:06

Q: Do u offer "at home" try-ons?

A: sorry we can not, you can visit our website and choose frames then \"try on\"

BeghettaLiles Time: 2017-07-11 08:07

Q: I was contact by someone from your company about my order. After speaking with the person I want to cancel the order because of the cost. My order number is 2170630070633 the cost of 30.71 will need to be refund to me. Please contact me at blharris@nccu.edu or 919-885-7960

A: we have cancelled for you,plz wait for a few days.

Susie Time: 2017-07-10 22:12

Q: Hi there, I really like your 'Mallory' frames but they're out of stock. Do you know when they'll be back in stock and available to order? Thank you! https://www.wherelight.com/wl/GetInfo-134.html

A: Sorry to tell you that \'Mallory\' frames won\'t be in store any more.

Lucy madrid Time: 2017-07-10 18:26

Q: They asked me about the prism and the axis but my prescription done say anything about prism and my axis od 0036 and os 001 my item number is 81707052200529

A: We have removed the prism and added Axis 36/1. Your order will be processed immediately.

LynnNoonan Time: 2017-07-10 18:17

Q: I have not received my order # 2170623133754. Please advise. Lynn

A: 2017-07-09 18:48 CNNKGD,China, International item has left originating country and is en route to Canada

Soledad Time: 2017-07-10 14:18

Q: I'm looking for cat eyeglasses with bling or crystals. Can you help me.

A: Maybe you will like \"9020\", here is the link \"http://wherelight.com/wl/GetInfo-242.html\".

Marilyn Time: 2017-07-10 11:39

Q: I was wondering if you can do tri-focials? mybe those are called progressive, I don;t know. I have always just gone to the eye doctor for my glasses but a relative of mine found you guys and loves your products so I am trying to give you guys a try. Thanks for your reply

A: yes, we can do it, you can visit our website ,www.wherelight.com

Carolyn Time: 2017-07-10 10:26

Q: I dont understand how to enter my PD, My script says Dist PD 33.5 and Near PD 32 on both eyes. How do I enter that?

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Marina Hill Time: 2017-07-10 08:56

Q: Hello! I'm trying to order some glass but I was t to ask do you have polycarbonate lenses. And when I order it ask if I need distance or near in my case I need both. How to I apply that?

A: www.wherelight.com you can visit our website and choose frames and lenses.

J.Hill Time: 2017-07-10 07:42

Q: Can I get tracking info for order #2170621095654 please?

A: 2017-06-27 14:37 CNNKGD,China, International item has left originating country and is en route to Canada

BrendaDupuis Time: 2017-07-10 06:21

Q: Hi I have order # 2170619124404 and Order # 2170619122858 placed on 6/19/17 and I got the shipment email on 6/29/17 and every time I click it it only tells me that its preparing for shipment in originating country. Is there a problem with it? Are you able to tell at all when it will get to me? When I placed the order it said shipping would take 5-10 days. Thank you.

A: 2017-06-30 14:51 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. I think you can receive it soon.

AbiLaven Time: 2017-07-10 05:23

Q: What is currency please. Is it USD? Do you ship to New Zealand?

A: The currency is USD and we can ship to Nwe Zealand. :)

Marinda Jacobs Time: 2017-07-10 00:10

Q: I forgot my password. How do o reset it?

A: In the login page, there is \"Forgotten password?\" beside the \"log in\" button, you can click it to reset the password.

ValarieRobinson Time: 2017-07-09 21:03

Q: I'm trying to "Try On" it says: "Fill in PD!" What does that mean?

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

1438150 Time: 2017-07-09 19:49

Q: Hi I'm trying to track my order but it says my status is not available. Please update me. Here's my tracking number LM479711650CN

A: 2017-07-09 18:48 CNNKGD,China, International item has left originating country and is en route to Canada

LeslieCryer Time: 2017-07-09 19:09

Q: Margot Number: 4216 this is the ones I want to know if they look good, please let me try them on

A: https://www.wherelight.com/wl/GetInfo-828.html

YukariSuzu Time: 2017-07-09 17:40

Q: The first timeI put my credit card information it said that it did not go through and to use PayPal so it was under No payment. Now it is under unreciepted. Does that mean that the payment and order went though?

A: dear customer, we have seen your order .

Abby martinez Time: 2017-07-09 10:26

Q: Two weeks in and the frames broke do you guys send out replacements of give refunds the quality of the frames were not good ????

A: dear customer, can you take a photo of the frames and email us:service@wherelight.com

nikki Time: 2017-07-08 20:51

Q: I'm trying to order a pair of glasses but after I add them to my cart and try to pay for them it wont let me. when I click on the PayPal link it says error!

A: yes, we can paied by paypal

Karla Siragusa Time: 2017-07-08 15:20

Q: I'm trying to entre my prescription and I really don understand how to do it. Can some one help me with that please?

A: www.wherelight.com you can visit our website and you can choose frames and lenses .

Carly Leal Time: 2017-07-08 14:08

Q: Do you offer gradient lens tint with prescription sunglasses?

A: yes, we do.

ElizabethKlatt Time: 2017-07-08 12:59

Q: Order 8170707095106 07-07-2017 Ordered wrong frames. Please advise if you can switch order to CAT GIRL...not FELICE. if you can't stop my order and refund. Thank you

A: dear customer, don\'t worry, we have changed it for you.

Shannon Young Time: 2017-07-08 12:43

Q: Right PL-.75x005 Left +2.25-175x005 +1.75 add This is what my prescription says. How do I enter it on the website? What goes where??

A: www.wherelight.com you can visit our website and choose frames and lens

LeslieCryer Time: 2017-07-07 15:17

Q: why is it we can not try on sunglasses? I want to see if I like them before I get them, can you change it please. thank you Leslie

A: can you tell me which frame you like ?

Kendra Wright Time: 2017-07-07 13:42

Q: How do I change my PD to 61.9? I already have and order and my order number is 8170706011292

A: we have changed for you.

SedekiaBell Time: 2017-07-07 12:58

Q: Hello, is it possible that I can purchase just the frames, no lens?

A: yes, you can

ElizabethKlatt Time: 2017-07-07 12:48

Q: I ordered on mobile and it gave me order nbr but I did not write it down as I thought it wld come up again later in order. I then put in my credit card and it said failed. I then tried again and again so I certainly hope there aren't a number of charges on my credit card. What can I do about this order? I wld like the glasses. Elizabeth Klatt

A: you can check your account if you do twice, tell us ,we will refund you.

CarriNovell Time: 2017-07-07 10:20

Q: I have sent an email already. I got my newest order of glasses. the prescription is wrong in both pair I ordered.my order number is 217o02082241. Can I send them back to get them corrected ?

A: plz email us :service@wherelight.com and send us your test of the lenses, if we do the wrong lenses for you, we will redo it for you.

ValerieSaintClair Time: 2017-07-07 09:23

Q: Hi id like to know if im going to receive an e-mail when my item will be shipped?

A: yes, you will receive an email

Sam Time: 2017-07-07 07:50

Q: I am looking at your sunglasses and many of them look like thy have mirror or interesting tints. If I select "Default lens" will the lens look like the picture example? I like many of the lens colors represented in the photos but can't find them in the options or don't know which ones they are.

A: which lens do you want to choose?

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