Consulting Servive Center

JuliePelletier Time: 2017-06-23 06:56

Q: je veut savois si ma paire de lunette est vraiment parti et comment sa prend de temps de shipping merci une reponse svp en francais

A: what can i do for you.

Johana Rivera Time: 2017-06-23 03:58

Q: Can you please provide me with a tracking number for my order?

A: Dear customer, you tracking number is RF459851366SG, and your package has been arrived in US at 23/06/2017

Lashelle Gibbs Time: 2017-06-22 18:47

Q: I sent my prescription and waiting to see if I should have ordered for distance instead of reading

A: could you tell me you send your prescription to which mail box?

MichellePinkoski Time: 2017-06-22 16:48

Q: What does default lens color mean on sunglasses

A: as the photo color

MaggieCorpening Time: 2017-06-22 16:22

Q: when registering i entered the wrong email address, how can i change that. please help

A: did you do a order?and can you tell me your right email.

AmySymms Time: 2017-06-22 12:33

Q: I just LOVE the Ellison eyeglasses in white! I see you are currently out of stock. Will you get them back in stock soon?

A: sorry ,it is out of stock any more.

KelseyAnderson Time: 2017-06-22 11:12

Q: Can I please have tracking information on my order, 81705311312147. I paid extra for 10-14 business day shipping and that time frame has passed. Still waiting.

A: 2017-06-21 21:27 CHICAGO, IL 60701, Departed USPS Facility, Your item departed our USPS facility in CHICAGO, IL 60701 on June 21, 2017 at 9:27 pm. The item is currently in transit to the destination.

MichelleDumontet Time: 2017-06-22 07:18

Q: Hi, my tracking number doesn't work and i would like to know where are my glasses... Thanks!

A: 2017-06-20 14:24 CNNKGD,China, International item has left originating country and is en route to Canada

stephaniebaybayan Time: 2017-06-21 19:55

Q: when will i get my order?i paid additional just so it will get here sooner but i have'nt receive it yet..i broke my eyeglass and i really need it now T T

A: dear customer, we have checked for you,your package was on your country ,you will receive it soon.

AnitaCarbonelli Time: 2017-06-21 18:40

Q: Do you provide transition lenses?

A: dear customer ,yes ,we do.

AnitaCarbonelli Time: 2017-06-21 18:29

Q: Hello, What are your policies regarding ordering and returns? Thanks

A: wwww.wherelight.com you can visit our website and we have policy on the bottom.

Trisha Time: 2017-06-21 15:31

Q: Trying to purchase glasses n wont let me keeps saying put pupillary distance

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

RebeccaSchellin Time: 2017-06-21 11:03

Q: Hello, I was wondering if your lenses were aspheric lenses?

A: yes, it is

Tammy Time: 2017-06-21 07:10

Q: Do you ship to uk pls

A: yes, we do.

ChandiBaker Time: 2017-06-20 19:37

Q: I'm just a little nervous that I won't be getting my glasses when I need them, even though I ordered my glasses months in advance.. It says it is shipping but does not let me see exactly where it is like the Mail service website usually does. I paid for fast shipping so they would get here on time so

A: 2017-06-17 16:35 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

kim Time: 2017-06-20 06:02

Q: hi, what currency are your prices in?

A: dear customer,we currency with USD.

MelvaFitzgerald Time: 2017-06-19 23:25

Q: I have a question. There are some frames that I loooooooove, but they only allow you to get tinted/colored lenses. Can these be ordered without the lenses being colored? I do not give you an option to skip the lens color step, nor is there an option to choose "Not colored"

A: dear customer, you can just buy the frames.

Catherine Time: 2017-06-19 21:13

Q: Hello, I was wondering if certain glasses that are out of stock ever become available again? I am wondering if the glasses number S22159. Is it possible that they will become available again?

A: yes,it is.

AmyC Time: 2017-06-19 17:35

Q: Is there any way to get clear plastic lenses (no script, nothing special) put in for the fashion glasses?

A: dear customer, you can visit our website and choose lenses you like.

LaurenWilson Time: 2017-06-19 17:06

Q: Is there a way to see on this website what I have ordered? I placed an order on Friday June 16, 2017 and I can't find it anywhere on this website. Where did it go?

A: dear customer,after the weekend we will send out for you.

hannahdang Time: 2017-06-19 12:57

Q: Hi there, I have question again on order number 2170605175520. Could you help me to check where my order is right now? Since my eyeglasses were broken, I had to pay for the extra shipping cost in order to receive the item sooner. However, it have been 2 weeks already, but I did not have my item. Please check it again and give me a reasonable answer. Thanks

A: 2017-06-18 14:21 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. your package was on your country i think you will receive it.

MorgannHaire Time: 2017-06-19 09:32

Q: Trying to check on my shipping info. Still have not received my glasses.

A: 2017-06-14 10:41 Arrival at Destination Post (Country: US)

DiannaSnow Time: 2017-06-19 02:47

Q: Still waiting to hear if my glasses have been mailed yet?

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

PatRobinson Time: 2017-06-18 10:51

Q: I am searching for cateye glasses, as closely as possible as the one's that came out in the 40S and 50's. Can you help me find these. If not I need glasses as closely as possible. The turned up frames are the only type I will wear

A: you can visit our website and choose lenses you like.:)

ShawnaMiddleton Time: 2017-06-18 05:16

Q: Just placed my order. My pd is flipped. It should be 32.5 on the right and 32.0 on the left.

A: OK， we will change for you.

ThaliaFlecha Time: 2017-06-17 05:30

Q: I placed my order over a week ago and still didn't recieve my glasses. I'm only concerned because I paid extra money to have them delivered sooner.

A: 2017-06-18 11:48 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

Johana Rivera Time: 2017-06-16 15:47

Q: I placed an order on 6/01/17 and would like to know when I should expect my glasses to arrive?

A: 2017-06-19 08:54 Despatched to overseas (Country code: US) i think within a week you will receive it.

MaryCastillo Time: 2017-06-16 13:35

Q: Hello, I was wondering if there is a way I can check the status on the shipping of my order. Order # 2170606144205

A: 2017-06-18 11:21 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. and you can track from here:www.17track.net

krystal Time: 2017-06-16 11:56

Q: hello I just noticed a size on my glasses order. does it pick for me when I enter my prescription or should I have measured something for that to change. As it stands one pair I ordered is middle and one is large thanks krystal koshowski

A: so do you want to change your frames?

Gabrielle Time: 2017-06-15 19:39

Q: I made a mistake about my prescription. Can i return my glasses to you so you can fix it to the right prescription ?

A: i think the international fee is very expensive, we can give you a coupon code ,and you can buy another pair.

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