Buy Prescription Glasses Online at Affordable Prices

MelissaPainter Time: 2017-07-07 05:29

Q: The status of my order (2170705190144) says complete on your site but I just received an email that I needed to upgrade my lenses to 1.74. So are my glasses complete or not? If I need to pay more for higher index lenses, please cancel my order and refund my money.

A: ok，we will cancel your order and refund your money on monday.

1438150 Time: 2017-07-06 19:57

Q: Okay you said my tracking number is right but there is no information about my item. I cabt track it. An update is what I need, please

A: dear customer, your package was on the way to the Toronto.

PiaOdesa Time: 2017-07-06 19:51

Q: Here's my tracking number CAN17070200297. The site says the number is wrong or so. Please inform me what's happening with my order.

A: LM479711650CN it is right number

LeslieCryer Time: 2017-07-06 11:07

Q: will my order #LW520275759CN, be here at my address before the 1st of Aug.?

A: 2017-07-06 12:11 CHINA, Acceptance, Your item was accepted at 12:11 pm on July 6, 2017 in CHINA. dear customer, we think you can receive it.

AlexiaRobichaud Time: 2017-07-05 16:23

Q: Hello, I ordered my glasses one month ago and I didn't recive them already, I also cannot track my package, they say my statu is not available, thanks

A: 2017-06-15 17:25 CNNKGD,China, International item has left originating country and is en route to Canada dear we have checked for you ,i think the package was on your country, can you check your post box if no package you can call you local post office,why they call you.

Rachel Time: 2017-07-05 15:17

Q: The Loren glasses that I recently purchased from your company, Im having issues with them and they are not doing the job for me. When I wear them they give me a real bad dizzy headache all day. Am I able to return and get my money back? What do i have to do.. Thanks again for the speedy service I just cant wear the glasses. Sincerely,Ms. Wiseman. The date of today is 7/5/2017

A: dear , can you tell me your order number ?

RebeccaJulian Time: 2017-07-05 12:21

Q: I just purchased two pair of glasses. I tried to pay with my credit card and it said that it went through but then it gave me a message that the payment had failed and for me to use paypal instead. So, i used paypal, and the payment went through, but now i have been charged twice through my bank account. Will you please cancel one of these payments?

A: yes, we have refund you paypal just now

colettenorenberg Time: 2017-07-05 09:39

Q: In wondering if you received my order?

A: yes, we have checked it and have some problems, can you tell me your PD datas?

Carrie Time: 2017-07-05 09:04

Q: It is almost one month and I still haven't received my glasses. I have a tracking number LW450336935CN and it's been idle. I ordered couple of glasses like on June 15th. The shipment has no movement since June 19. Is there a way I can get a refund instead? thank you

A: 2017-07-05 08:17 ISC LOS ANGELES CA (USPS), Processed Through Facility, Your item has been processed through our facility in ISC LOS ANGELES CA (USPS) at 8:17 am on July 5, 2017.

MelissaBurns Time: 2017-07-04 18:50

Q: i ordered my glasses one month ago and i didn't recive them already what is taking so much time ???? i'm really not happy about the service!!!

A: dear customer, we have checked your orderd ,we have refunded your $5 shipping fee,i think you can check your account, and the package was on the way to you,you will receive it soon.

LeticiaGarcia Time: 2017-07-03 15:58

Q: When are my glasses arriving?

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

vedaberry Time: 2017-07-03 09:04

Q: I seen order number 77042 multicolor glasses out of stock when will they be in stock the name is felice. thank you

A: dear customer, i think this frames will be back again soon, thank you for you love of us.

CRYSTAL Kent Time: 2017-07-02 18:55

Q: What is my tracking number?

A: we will email you, when we ship out for you, when we work tomorrow

PiaOdesa Time: 2017-07-02 15:59

Q: Hi! I ordered a pair of glasses last week and l would like to know why I haven't received any receipt or order confirmation? Please kindly inform me what is happening with my order.

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it today. Best wishes.

CarlaBream Time: 2017-07-02 15:58

Q: 2170515143115 Is my order number. I have emailed you several times. I ordered 2 pairs of glasses, one with tint and one without tint. Both arrived with NO tint. I have emailed you pictures like you asked but I get no response from you. Either make the correct prescription glasses with the dark tint and send them to me by RUSH shipping or refund my money. If I do not hear from you in 2 days I will lodge a refund request through PayPal to refund all my money.

A: we have replied you,you can check you mail box. Please check the picture and the medium purple is considered as 100% purple by us, but you required us to process the tinted pair with 60% purple, so the tint is lighter than the picture on our website, your understanding is greatly appreciated.

Rachel Time: 2017-07-01 19:12

Q: Hello, I received my new LOREN glasses today. I was very pleased, but going to have to get used too how fragile and light they are.. thank you so much for my order. I will order from you in the future, some tougher glasses. Sincerely, Rachel

A: many thanks for your sharing and understanding.

LeslieCryer Time: 2017-06-30 19:11

Q: where can I see what I have bought?

A: you can see your order on your account.

CRYSTAL Time: 2017-06-30 15:29

Q: Why did I pay for express shipping (3-10) days if on your FAQ it says I will not recieve them until 10-30 days?

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it today and you will receive it about 3-7 work days. Best wishes.

Carrie LynnPeter Time: 2017-06-30 11:29

Q: I ordered couple of glasses on June 15th and I've been trying to track them. It only says 'pre-shipment' all the time. My tracking number is LW450336935CN. That is the longest wait to order glasses. How do i track my glasses??

A: 2017-06-20 14:30 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. the package was on the way to your country and i think you will receive it soon.

PhuongLe Time: 2017-06-29 22:16

Q: Whee is my order? How do I track it?

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

hannahdang Time: 2017-06-29 22:13

Q: I did check the mail box and sent you the tracking picture, but I still didnt received my item. All I want is to get back the full refund since it wastes my MONEY and my TIME. Please understand!!!! I'm very disappointed in your service.

A: 2017-06-21 03:56 ISC LOS ANGELES CA (USPS), Processed Through Facility, Your item has been processed through our facility in ISC LOS ANGELES CA (USPS) at 3:56 am on June 21, 2017.

JaneLim Time: 2017-06-29 21:36

Q: Hi, I received a tracking number of https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LW469732037CN for my glasses. However, that shipment has been idle since June 23rd and today is June 29 and the shipment has no activity, still in the original place! I wonder why will I receive my glasses?

A: can you tell me your order number?

hannahdang Time: 2017-06-29 19:53

Q: Hi there, do you have any evidence that the package in my mail box? I just checked on USPS tracking website. It is still in transit. Please be responsible snd respect to your customers.

A: you need an invoice right？

hannahdang Time: 2017-06-29 18:01

Q: Hi, My Order Number is 2170605175520. I have been waiting for more than 20 days, but I did not receive my item. I did pay for the shipping cost in order to receive it sooner, but it was not worth it. Right now, I have no patient to wait for it. My question is what do I need to fill out or clam to get the refund back? Thanks

A: 2017-06-21 03:56 ISC LOS ANGELES CA (USPS), Processed Through Facility, Your item has been processed through our facility in ISC LOS ANGELES CA (USPS) at 3:56 am on June 21, 2017. i think the package was on your mail box , you can check it.

JoanColston Time: 2017-06-29 15:56

Q: Where is my package

A: 2017-06-21 14:10 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

MelissaThomson Time: 2017-06-29 11:17

Q: How much are lenses?? I need no line progressives.

A: dear customer,single vision lens is free.

AnastasiaElexeev Time: 2017-06-29 09:14

Q: Dear WhereLight representative, I ordered a pair of vision glasses and added an option of grey tint to them. I was surprised to receive Sunglasses, and now I'm wondering if I can return them and change them to regular glass-vision glasses (?) Thank you - Anastasia

A: dear customer, we think the international fee is very expensive,we can give you a coupon code you can buy another.

stephaniebaybayan Time: 2017-06-28 08:28

Q: wheres my package?you said it will be delivered soon but still have'nt gotten it.i'm not a person to complain but if you guys think you can't deliver it on time you should just remove the other options for faster shipment with additional price..why put 15 days option if its gonna take a month anyways..it affects the quality of your service and customers gonna get mad and complain.i'm so frustrated waiting for my glasses.have i known its gonna take a while i should've order it.i badly needed that eyeglass.

A: dear customer, can you try to contact your local post office, we have checked for you,your package was on the CA and arrive your city on the 10th June. can you try to call the post office,and we will refund the $5 shipping fee for you,if the post office lost the package we will redo the glasses for you.

Hayleet Time: 2017-06-28 05:08

Q: Could I get a tracking # for my order please? Thank you!

A: 2017-06-28 18:14 US, Windsor Locks, Arrival Scan and the NO is 1ZE8377X0456987525

KatarinaSchulte Time: 2017-06-28 04:57

Q: I have received my order rather quickly, yet the glasses are ddifferent from the ones shown on your website; your website showed the glasses to be black and brass coloured, the ones I received were black and silver. I'd like to return them for a refund, please email me about how to proceed!

A: dear can you take a picture of the glasses your received?and email us :service@wherelight.com

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