Buy Prescription Glasses Online at Affordable Prices

lirettemaude Time: 2017-06-15 18:13

Q: Hey, The 2017-05-27, I order 4 glasses and I payed the extra shipping for get my order into 2 weeks max, but I did not get them 3 weeks later. I'm disapointed and stressfull. With the tracking link you send me , it's writing that my order arrived at destination since 4 days and all my informations are good. What happen ? My tracking number is RF459201710SG . I want explication and I would appreciated to get back my extra shipping money.. you did not respect your engagement.. Maude

A: 2017-06-12 21:24 Arrival at Destination Post (Country: CA) i think you will receive your package soon.

MiaGallardo Time: 2017-06-15 18:10

Q: Which frames are over 50 in frame height? Is there a way to categorize by this feature? I wish to purchase frames that are larger but still square at the bottom.

A: www.wherelight.com you can visit our website and choose lenses and frames.

RonettaEdwards Time: 2017-06-15 17:28

Q: I have waited over a week still have not received my glass??? Now what's wrong

A: 2017-06-12 21:42 Arrival at Destination Post (Country: US)

ChandiBaker Time: 2017-06-15 08:08

Q: My order has been in the unreceipted part of the process for some time now. I paid for fast shipping so what does that mean?

A: Dear customer, we checked for you, your glasses with progressive lenses/ADD, it’s need to be designed and has been completed, we’ll send it to you soon, thank you for your understanding. Best wishes

BethCampbell Time: 2017-06-15 07:44

Q: Order # 2170522081300 When I check, it looks like this order is complete. When will it be shipped? I placed the order on May 22 - did not expect that it would take this long. Note that I have ordered through one of your competitors (Zeni Optical) and have received the glasses within 1.5 weeks from them. It is almost a month since I placed the order to you.

A: dear customer, we have checked for you ,your package was sent out on the 15th June,2017-06-16 01:23 CN, Shanghai, Export Scan.

Louise Wilson Time: 2017-06-15 01:35

Q: Hi there. I previously asked if my order was received as the screen froze when I was completing the transaction. You said it had been received. I have no email confirmation. No reference number. No tracking information. Nothing. Ive paid for express delivery, I don't have anything from you, but I notice you have taken money from my account.

A: dear customer,we have checked for you,we send out your package today, you will receive it in a week.

DiannaSnow Time: 2017-06-14 17:30

Q: Just wondering if my glasses have been mailed out yet?

A: Dear customer, we checked for you, your glasses with progressive lenses/ADD, it’s need to be designed and has been completed, we’ll send it to you soon, thank you for your understanding. Best wishes

LucyAitken Time: 2017-06-14 15:05

Q: Hi, I'm very interested in this sunglasses: Vince Number: 640 Are the lens mirrored or just normal black lens if that makes sense? thanks :)

A: Dear customer, black is the normal lens. But this can make them mirrored lens by other color.

hannahdang Time: 2017-06-14 13:13

Q: Hi, my order number is 2170605175520. I couldn't check the shipping status. It said that the tracking number is not found. Can you please help me to check it again? thanks in advance.

A: Dear customer, sorry to disturb you. The shipping company has some problem, so they delay delivering goods some days. And They deliver goods yesterday, please wait some days.

PaulaStevenson Time: 2017-06-14 09:02

Q: I'm not for sure that I have the information filled out right. Is there some way I can send you a picture of my prescription & you can check it?

A: Dear customer, I will sent your prescription to your email, please check it a moment.

Krystal Martinez Time: 2017-06-14 05:23

Q: Can I send my RX just to be on the safe side, I don't have my PD listed on my script... I have some fashion glasses I recently ordered, can you add the RX lenses if I mail them to you?

A: dear customer,you can email us your RX. If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

AbbyMartinez Time: 2017-06-13 23:45

Q: My tracking info does not work. Can you send me a update on my order...

A: Dear customer, sorry to disturb you. The shipping company has some problem, so they delay delivering goods some days. And They deliver goods yesterday, please wait some days.

GenevaOlowoeshin Time: 2017-06-13 20:06

Q: Can you all please track my replacement frames that should have been sent on June 2, 2017.Reference # RF458708519SG. THANK YOU.

A: 2017-06-12 23:25 Despatched to overseas (Country code: US) dear customer, we have checked for you,your package was on your city,and i think you will receive it soon,

Kim Ho Time: 2017-06-13 11:56

Q: I accidentally order 2 prescription frame. Can you please cancel one and give me back my refund please. Order Id:81706131143515 2017-06-13 Status: Confirmed Completed Alison Black Small $5*1 Total_amount: $22 Order Id:81706131140452 2017-06-13 Status: Cancel Non-payment

A: Dear customer, I have cancelled your order 81706131143515,and I will give you back your refund.

TasminGeorge Time: 2017-06-12 20:02

Q: I ordered on June 4, 2017. My tracking link you all provided is saying my package cannot be found. What should my next step be? My order number is 81706040756458

A: Dear customer, we checked it, information didn’t update, please wait a few days, thanks for your understanding. Best wishes.

SarahConway Time: 2017-06-12 10:19

Q: Hi, I just received my order and the measurements are all wrong. This website says the glasses are 129mm across but are actually 150mm across. They are way too big for my face so I can't wear them. Please tell me how to get a refund. My order number is 2170512065536. Thank you, Sarah

A: Dear customer we’re so sorry for the trouble brought to you. you can wear our glasses and take a front photo to us .we will choose suitable frame according your photo and give you $5 Coupon when you pay the new order. Thank you for your cooperation and understanding. Best wishes

CyndiPoole Time: 2017-06-12 09:58

Q: I emailed already about my order that was placed on the 25th of May......Says it is in Transit but has been "in transit" for days......just wondering how much longer it'll take because if a lot longer gonna cancel and order from the other place I usually get them. Sorry to be rude, just paid for shipping and it's taking a long time!

A: Dear customer, your package has arrived in your country at 10/06/2017. I think you will receive your package soon.

danhudson Time: 2017-06-12 08:57

Q: dan Hudson please forget about the bifocals and make them single vision. thanks

A: Dear customer, we get the message, and we will make them single vision.

TadejaIvanek Time: 2017-06-12 06:02

Q: Hello! I ordered my glasses on 6/2 and I saw they were shipped yesterday, but for some reason I don't see any prescription on them? Were they sent without the prescription or I just can't see that information? Order id: 2170601112715 Thank you

A: Dear customer, we have checked your order, and you buy the frame only.

LeslieCaplan Time: 2017-06-10 14:19

Q: How do I find do out the cost of my progressI've lenses.? Also how do I get them adjusted when they arrive?

A: dear customer , you can visit our website and choose lens for your RX, and we will do the right RX for you .you should get and fill in right RX.

LindaYiaski Time: 2017-06-10 11:44

Q: I checked my tracking and you send my glasses to a wrong address. What can I do???

A: Dear customer, please check your address again. If you fill in the wrong address, we will give us a coupon. If the shipping is wrong, we will remake it.

Olivia August Time: 2017-06-10 11:31

Q: You guys just took money out of my account while saying I still haven't paid for my order.

A: dear customer, we checked it for you and found that your order had paid successfully.

MarialuisaPeach Time: 2017-06-10 09:51

Q: My order number is 81706091315093. My name is Marialuisa Peach. I entered my presciption wrong. the correction is: od sph -4.25 cyl 0 axis 0 os sph -3.00 cyl +0.25 axis 075 can this be changed on my order?

A: dear customer, we will change it for you.

marthacalloway Time: 2017-06-09 18:07

Q: what are the prices of the lens

A: different lens has different price, you can check it in our website.

sergiomorales Time: 2017-06-09 13:52

Q: I have a prescription how can I find glasses for me?

A: choose the frame you like first and then fill in your prescription

RonettaEdwards Time: 2017-06-09 10:02

Q: When will my order arrive?

A: Dear customer, we checked it for you, your package was flew to you on 2017-06-02, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes

seanleone Time: 2017-06-09 09:12

Q: ok i want to get the darby but how can i be sure they will fit ?

A: dear customer, there is the size in the detail page, you can check it. :)

KimberlyRushing Time: 2017-06-09 08:51

Q: Hello, and Good Morning, I am trying to order a few pair of glasses on-line. I am not given the option to select the Cylinder and ADD option. The drop down box will not highlight for me to select. Can you please advise how I can add the cylinder (which is sphere and the Add +1.75). Thank you kindly, Kimberly Rushing

A: dear customer, you can choose the Multifocal Lens after you choose the frame, then you will have the option to select the Cylinder and ADD option.

LouanneBaier Time: 2017-06-08 17:23

Q: Hi, I ordered glasses but I forgot to order the "LARGE" glasses.... my order number is Your payment has been received,the amount is 117.97 USD Order number:2170608171831 Can you please apply this size to my order and then confirm with me that you did change the size?? Thank you! Louanne

A: you choosed frames is middle ,and if you want to change others ,plz email us your new choose.

Shirley Ortega Time: 2017-06-08 05:12

Q: Hi, I received an email saying that I have to change my glasses prescription but I do not know how to do it. Please tell me how I do it

A: dear customer,Would you please tell us if you want single vision reading glasses? If you have a multifocal prescription, to get single vision reading glasses, take the ADD and add it to the SPH, enter the new total in SPH and do it for both eye. Please remember that the CYL and AXIS do not change and the PD should be reduce by 3mm since your eyes get closer when reading. Please double check with your eye doctor and tell us correct information so that we can process your order.

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