Buy Prescription Glasses Online at Affordable Prices

Gina Time: 2017-05-23 23:03

Q: Hello...is there a way for me to try glasses on onto a photo how do I upload a photo?

A: you can visit our website ,www.wherelight.com and choose lens click the \"TRY ON\".

PatriciaSauvageau Time: 2017-05-23 10:40

Q: You should tell the customers you are in CHINA and the order will take a very long time to be received! Even if they pay an extra fee for faster shipping! Mine has been send since 2 weeks ago for Canada and not received yet! First and last time for me! Unbelievable!

A: 2017-05-10 01:16 CNSHAD,China, International item has left originating country and is en route to Canada. we checked it for you, your package was flew to you on 8/5/2017, you know sometimes information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes.

ConnieRichard Time: 2017-05-22 15:40

Q: status of my order # 2170514140032 Estimated delivery?

A: Dear customer, we checked for you, your glasses with progressive lenses/ADD, it’s need to be designed and has been completed, we’ll send it to you soon, thank you for your understanding. Best wishes

SheriLeeds Time: 2017-05-22 15:34

Q: Order #2170428131558 I have received my order and LOVE the glasses. However, I am pretty sure that I ordered a pair of sunshades for just the purple pair. The kind that just clip over the glasses when you need them. There wasn't one in the package, though. Could you please check this? Thank you, Sheri Leeds

A: we have checked for you,your order have no sunshades. I think you can check your account.

Jennifer Row Button Time: 2017-05-22 11:13

Q: 81705121827101 Is my order number and my package says shipped can you track it?

A: Dear customer, we checked it, your package has been reached to your local country, maybe local logistics information update slowly, I think you will got it soon, thanks for your understanding. Best wishes.

Sarah Time: 2017-05-21 09:03

Q: How do I reset my picture for trying on and how come I don't get the option to try on all of them?

A: dear customer,you can click the \"TRY ON\" button but not every frames have TRY on .

Rui TingLay Time: 2017-05-20 16:15

Q: I been put order on 20/May. Can I change different frame? my order number is: 81705200131011. Thanks!

A: dear customer,plz email us which frames do you want to change.

KarenDavis Time: 2017-05-20 10:56

Q: Your website says my glasses were shipped 5/17/2017 when should I receive them

A: dear customer, we heve check it for you, your glasses have arrived you country, we think you will receive it soon.

AdrienneLucey Time: 2017-05-20 03:31

Q: The center of the lenses where I should focus is too low and I am looking over top trifocal area. Cannot lift them up high enough to see clearly.

A: i think you can use the nose pad then make the frames higher for you.

LaToyaSims Time: 2017-05-19 20:59

Q: Hi, I entered the wrong mailing address for my order. How can I edit before you ship?

A: plz email us your correct address.

AnnHite Time: 2017-05-19 17:09

Q: What is the pd I'm suppose to put in the box and where do I put the circle targets

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

ElizabethMelillo Time: 2017-05-19 10:05

Q: I love my new glasses! They are adorable, and, considering they are multifocal and shipped from China, I have no complaints about delivery time. I'd have posted on your Facebook page, but it seems all I can do is 'share,' not post, like, or comment. Thanks.

A: many thanks for your loves.

JimmiXzSq Time: 2017-05-19 08:38

Q: j9E80e http://www.LnAJ7K8QSpkiStk3sLL0hQP6MO2wQ8gO.com

A: what can i do for you?

BethanyShaw Time: 2017-05-18 00:43

Q: The prescriptions for each eye have been swapped; the prescription for my right eye has been put on the left lens and vice versa, would I be able to have new lenses made for the glasses?

A: dear customer,can you email us your test report for our lenses.

BarbaraOtero Time: 2017-05-17 09:23

Q: HY: I HAVE TWO ORDER AND CANT FOLLOW THE TRACKING! HOW I KNOW IS THE SHIPPMENT ARE AOUT AND HOW LONG IT TAKE TO THE DESTINATION APRRECIATED !!!

A: we emailed you.

Claudette Time: 2017-05-17 08:50

Q: How do I make clear lense tinted

A: you can visit our website,www.wherelight.com and you can click the \"choose lens\"

Claudette Time: 2017-05-17 08:39

Q: I received a phone call yesterday regarding a question I had. I believe the message advised to reorder as I did not request lense to be tinted for sunglasses. I was also advised to email customer service. My receipt # is 7YV31094H5860393W. I want to reorder with tint Thank you

A: plz check your mail box ,your package was delivered .

PatriciaSauvageau Time: 2017-05-17 07:58

Q: Hi, my glasses have been sended may 9th to my address in Canada and i did not receive them yet.... Is it possible that there are customs tariff besides i already paid by credit card ?? I ordered them 3 weeks ago.. Thank you ! Patricia

A: dear customer, we have check it for you, your package was on your country ,and we think you will receive your package soon.

Fred Time: 2017-05-17 06:44

Q: I purchased a pair of glasses from you and would like to know what I need to do to get the prescription for the right lens changed. Thanks.

A: we have checked for you ,your package was on your mail box, plz check your mail box.

BethanyShaw Time: 2017-05-17 03:45

Q: I recently received my glasses but there appears to be something wrong with the lenses. They are definitely not the right prescription or something as when I try them on my vision if anything gets worse. I have other glasses with the same prescription and they are great. What would you recommend I do?

A: dear customer ,i think you can test our lenses,if we make wrong RX for you ,we can remake for you.

carolynetyler Time: 2017-05-16 17:47

Q: Have you got any glasses in my name. Im not sure of the order number. I had a problem placing the order

A: your ordered an order on the 3rd May.And your package will be shipped out today.

JudiElliott Time: 2017-05-16 17:37

Q: Trying to order glasses at 50% off. When I put a pair in the cart it gives me this error. This kind of item is only valid for one amount, or it will be recovered to the original price for the exceed pair. Please tell me what this means, I thought it was for the PD numbers in which I had two but changed it to one and still received this error in the cart. Awaiting your rapid response. Thanks, Judi Elliott

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

MEIKEI Time: 2017-05-16 16:26

Q: 2170514115038 please even though i read is going thru cargo shipment soon... yes go ahead since i got charge 35.00 dollars i don't think whebrelight is going credit my order 2170514115038. when will i received this order???

A: your glasses have being designed ,we will ship for you about 3-5 days later.

CarlaBream Time: 2017-05-16 10:14

Q: Please answer my question from yesterday about the order I placed. Can you make the tint at 60%? I don't want it too dark or too light.

A: yes, we can do it at 60%.

Sylvia Thomas Time: 2017-05-15 14:41

Q: I want some extra large eyeglass frames. Do you have any?

A: www.wherelight.com you can visit our website.

JocelynSantiago Time: 2017-05-15 00:56

Q: I ordered a pair of glasses in January. I want to re-order it, but I don't see it anymore:( it was called "lake" but it was black and clearish. Are they no longer in stock?

A: yes, the frame is out of stock.

PomerleauJacynthe Time: 2017-05-14 10:31

Q: I just checked my order. It says it was delivered on April 29th. I didn't receive anything. 2170423104032 (LM379000087CN). I am waiting for your answer. Thank you.

A: 2017-05-03 01:14 CNSHAD,China, International item has left originating country and is en route to Canada. we think you will receive it soon.

kriscaffyn Time: 2017-05-13 13:58

Q: where can i adjust the tint amount? your faq's say there are various percents but i see no where to note it-thanks

A: what can I do for you ?

carolynetyler Time: 2017-05-12 18:19

Q: Did my order go through 2170502170207. If so when should i expect my glasses

A: we checked for you ,you do not pay the order .

ChristianaMoreno Time: 2017-05-12 14:51

Q: Hello, I had ordered replacement frames because mine broke, but the ones that i recieved were not the ones i had ordered. They came in duo black and clear color instead of solid black. Is there any way you can replace them? Order #2170420232222 -Thank You

A: dear customer, can you take a photo of the glasses and email us.

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