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BirsaOrtiz Time: 2017-05-01 08:08

Q: Can you tell me exactly were my order is going to arrive LN258697824SG thanks

A: dear customer,2017-05-01 13:30 NORTH TEXAS PROCESSING AND DISTRIBUTION CENTER, Arrived at USPS Facility, Your item arrived at our USPS facility in NORTH TEXAS PROCESSING AND DISTRIBUTION CENTER on May 1, 2017 at 1:30 pm. The item is currently in transit to the destination.

deborahtrask Time: 2017-04-29 19:21

Q: i only have one pd 57 on my prescription. why does the form have left pd and right pd?

A: 57 is right,do not need right and left PD

Arri Time: 2017-04-29 18:33

Q: Hello, my last order hasn't even shipped yet. It's going to be a month. I payed an extra 15 dollars for express shipping. Please let me know when I will receive my (2) glasses. Thanks in advance.

A: dear customer, we check it for you,you bought on the 13th April, and you two glasses need to be designed for you , now ,it is completed we will ship out soon,but 1ST is our International Labor Day .the shippment company will ship out on the 2nd May ,i think you will receive it about a week,plz don\'t worry,thank you for your understanding.

raylenescattolon Time: 2017-04-29 11:05

Q: I would like to take advantage of the offer to pay an extra 5 dollars and get the 2nd pair of glasses but I dont know whow to apply it to my order. Please help me with this. Thank you.

A: sorry,the first letter is wrong,you should buy a first pair over $10 then you can buy a second one for $5.

AnnetteLeaf Time: 2017-04-29 08:29

Q: Hi! Just wanted to make sure that the lenses I ordered are polished. Is this included already? Thanks so much!

A: we received your order ,we will design for you about 7 work days then we will ship out and email you.

Primitiva Alexander Time: 2017-04-28 20:44

Q: Having a hard time uploading a photo to see how the glasses may look.

A: dear customer, what can i do for you?

SheriLeeds Time: 2017-04-28 14:45

Q: Order # 2170428131558. I just got an email confirmation of my order and saw that I entered the wrong PD on my progressive glasses. It is supposed to be 60.5, not 61.5. It is correct on the single vision pair.

A: dear customer, don\'t worry, we will change for you.

YolandaDade Time: 2017-04-28 13:28

Q: If I order a couple of frames to try will you all refund my money for the ones I don't wanna keep?

A: what can i do for you?

ChiLe Time: 2017-04-27 22:41

Q: Hello, I received my glasses crooked and cannot fix them for them to be wearable. I would like to return my glasses for a full refund.

A: dear customer,can you take a photo to our email.

MarciLed Time: 2017-04-27 22:28

Q: how can I add UV protection?

A: you can visit our website,www.wherelight.com

JenniferFagan Time: 2017-04-27 10:12

Q: I'm confused on how to order with my prescription... Not sure if I put single vision or what?

A: dear customer,you can visit our website,www.wherelight.com you can choose the right lenses for you,I think you should go to the doctor for the right prescription.

CharlotteHarraway Time: 2017-04-27 00:40

Q: Hi there, I placed an order a while ago and paid for fast shipping, I still have not received this order and the tracking website says you have not sent it yet - can you please check up on my order and give me an estimated delivery date? Thanks

A: we will email you your order state.

Paul Time: 2017-04-26 10:47

Q: Hi. I've tried to place an order. It shows total price of glasses as 5 dollars but when I add to cart price goes up to 10 dollars. Free Lenses + Free Antiscratch + No tint. Also on top of page you have offer to choose frame + add 5 dollars and you get 2 pairs of glasses. How to add it? Thank you :)

A: dear customer, you should buy a first pair over $10 and then buy a second pair is $5

JuanGutierre Time: 2017-04-25 20:12

Q: where is my order? cant see the tracking number WHY IS TAKING SO LONG?

A: please check your email box we sent your to confirm some data but you do not reply. our email name is service@mail-wherelight.com

JuanGutierre Time: 2017-04-25 19:19

Q: Haven't received my order?

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

JuanGutierre Time: 2017-04-25 19:18

Q: I placed an order where is the tracking number?

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

MelissaMazzella Time: 2017-04-24 12:09

Q: I need to change the address on my order before it ships. Please email me at mel.mazzella@gmail.com I do not want to post my address publicly on here.

A: we have emailed you.

katherinetran Time: 2017-04-24 10:02

Q: I recently bought a pair of the Gabe glasses and I really love them! However, the arms of the glasses tend to dig in to my head and causes headaches over time. I've tried going to optometrist stores to have them adjusted but due to the material of the arms they are unable to without risking breaking the arms. Is there a service you provide that can adjust to fit my head?

A: dear customer,i will give you a $5 coupon code ,i think you can buy a new TR frames. v8fdys189224tl04400 it is a coupon code.

LorrieBuckman Time: 2017-04-24 09:20

Q: do you keep a record of previous orders and prescriptions. I would like to order another pair of glasses with my prescription.

A: dear customer, i will email you.

KarenEisman Time: 2017-04-24 09:12

Q: Order # 2170328093554. I received our completed order but the Gisela-2190 are defective. They have a chip in the right lens and the frames are twisted. How to I return/get replacement or credit for the defected glasses? Also, the Cherrie-6502 are gorgeous-Love them!! Thank you

A: dear customer,can you take a photo of the lens and email us.My add is service@wherelight.com

BarbHarrell Time: 2017-04-24 07:34

Q: I ordered a pair of glasses (plus one for $5), was wondering what the delivery estimation was for that... Barbara Harrell

A: dear customer, your shipping way is Priority shipping

LindaAguilar Time: 2017-04-23 07:13

Q: Yes, I need to know where the glasses are that we ordered and when I go to track them I got a virus in my computer then tried again and it showing that there's no delivery. HELP

A: Dear customer, we checked it, information didn’t update, please wait a few days, thanks for your understanding. Best wishes.

ZephanieLanoy Time: 2017-04-22 18:32

Q: I ordered a pair of glasses on April 1st and it was expected to be in my hands on 10-14 business days of shipping. My order number is 2170330213058 and my tracking number is LW095214508CN. Please do check or give me a refund if it won't be sent.

A: dear customer,your package was on the USA,and maybe the information did not update ,plz wait few days you will receive it soon. 2017-04-22 01:32 SALT LAKE CITY, UT 84199, Arrived at USPS Facility, Your item arrived at our USPS facility in SALT LAKE CITY, UT 84199 on April 22, 2017 at 1:32 am. The item is currently in transit to the destination.

EmilyVerbeten Time: 2017-04-22 12:24

Q: I ordered a pair of glasses around April 3rd and paid an extra $6 for 10-14 day shipping. It has been over 20 days and I have still not received my order. The shipping information on the USPS website still reads that the package is pre-shipment. I was hoping that I could have the $6 refunded. I'm not upset that my order hasn't arrived, but I would appreciate being refunded that expedited fee. My order number is 2170329182250. Thank you!

A: dear customer, we check it for you,we shipped out your package on the 3rd april,and the glasses was on the USA now,maybe the information was not update,plz don\"t worry.we think you will receive it soon.

JulieBloomfield Time: 2017-04-22 12:04

Q: I can't find my PD strengh

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

LeslieCryer Time: 2017-04-22 10:45

Q: how many days after it departs from China does it take to get to the USA and from when you get a pay for the glasses. how many day total, thank you and I will buy again

A: we check it for you,your package was on the USA custom,but we could not control this,we think you will receive it soon.

LindaGlover Time: 2017-04-21 19:49

Q: I placed a order , can you please provide status of order.

A: dear customer,your package was on the USA.2017-04-03 15:53 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

LeslieCryer Time: 2017-04-21 11:47

Q: is there a wherelight in the USA

A: dear customer, we are in the CHINA.

LeslieCryer Time: 2017-04-21 11:44

Q: RF449143283SG where is my glasses and when will it get here, I need a date and time and or where can I find my tracking, thank you

A: dear customer, i check it for you,your package was on the USA.Despatched to overseas (Country code: US) I think you will receive it soon.

BirsaOrtiz Time: 2017-04-20 15:47

Q: I am trying to find out when will i recieve my order 81704071246062 Thanks

A: Dear customer, sorry to disturb you, we really shipped out your package on 18/4/2017,don’t worry, we will refund you if it is really lost, maybe your package will fly to you soon but slowly, hope your understanding, thanks. Best wishes

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