Buy Prescription Glasses Online at Affordable Prices

DanielleGuevara Time: 2017-06-27 21:17

Q: Hi I wanted to order a pair of glasses but I have a high astigmatism and it won't let me pass -2.0 for the cylinder ? Do you not have that size?

A: yes, we can do the -2.0

AmandaKedge Time: 2017-06-27 20:33

Q: How do i share a picture or video for a coupn? Ive looked on the site but not sure where to sent it!

A: you can send the sharing picture and video on the Facebook

LoidaRamos Time: 2017-06-27 19:56

Q: I placed an order last week (prescription) and I got them today without the prescription. Now I'm trying to order other ones and is not letting save my prescription. Please help....

A: dear customer, we have emailed you ,plz check your mail box

Cristal Gomez Time: 2017-06-27 17:51

Q: Do you have a return policy?

A: www.wherelight.com, you can visit our website and see the return policy on the home page .

CindyZimmerly Time: 2017-06-27 17:11

Q: I don't have anything on my rx that says add or nv...

A: dear customer, you should go to the eye doctor and have a eye test,have a RX.

JeannettePatocskai Time: 2017-06-27 16:49

Q: On my prescription on the line OS it says +0.50DS Not sure what the "DS" means

A: dear customer,it means cyl and Axis is 0

LaurenWilson Time: 2017-06-27 15:02

Q: Thank you so much for such great service! I think I ordered my glasses about a little over week ago and they are already here! That was FAST! I am very happy with my purchase and grateful for the extra items included in my order (eyeglass repair keychain, cleaning cloth and nose pads). I will download a picture as soon as I can and send it to you! Thank you very much! I will definitely recommend WhereLight to my friends and coworkers!

A: many thanks for your sharing,

Toni Time: 2017-06-27 12:53

Q: Can I have my tracking number for my order?

A: LW469607811CN , i think you was received your package

LizBrito Time: 2017-06-27 10:36

Q: Cancel both of my orders pleases me refund me. ya keep asking the same questions and I haven't received nothing yet so I don't want nothing now. Thanks and sorry

A: ok,we will cancel the two order for you, and we will refund you.

PatriciaRichards Time: 2017-06-27 09:59

Q: I ordered a pair from you in January 2017, Order Number:2170112083429.Can I send them back to get the prescription re-done. I do not believe they are correct. I cannot use them for close up, I think the PD may be incorrect. Love the frames but the glasses are useless. prescription needs to be re-done. Please advise if this is possible and what the cost would be. Patricia Richards

A: dear,your order was over 3 months,and we can not redo for you.

KimberlyWatson Time: 2017-06-27 08:49

Q: My package's status has a delivery time, but I have no package. I was home at the time of delivery and there was no knock or door bell rung. I tried using the tracking number but there is no postal service listed so I do not know where to actually track my package. Can you help me locate my package?

A: 2017-06-27 15:16 US, Anchorage, Arrival Scan we sent out on 26th June by ups,it is the track number:1Z3X15720446336711 you can track it.

ElizabethPriest Time: 2017-06-27 06:31

Q: I paid for expedited shipping, my glasses should have arrived already. Yet it says you haven't even shipped them. I would like to have the $5 shipping cost refunded or credited to my account. I needed these before my beach trip and now it might be too late....

A: dear customer, your lens have been colored,it should need time to confirm your lens right.we will sent your package out asap.

KarenGodsey Time: 2017-06-27 02:43

Q: I have a question!! On my perscription one of my AXIS numbers is 080 . What do I select on your form ? I want to make sure it is correct before I order. Thank you for your help!

A: www.wherelight.com you can visit our website ,and choose lenses, fill in ASIX with 80.

MeredithAlexander Time: 2017-06-26 16:39

Q: I placed an order on May 25 and haven't received it yet. Order number 2170525184440. Do you have any update?

A: Dear customer, your package has been arrived in your country at 21/06/2017, and I think you will get your package soon.

Angie Torres Time: 2017-06-26 12:35

Q: Hi I would like to no if I can add transition on the glasses I want to order and if I could how would I go about doing it .

A: dear customer, you can visit our website,www.wherelight.com

RobertCarrion Time: 2017-06-26 12:13

Q: How can I add transition lenses to an order

A: dear customer, you can visit our website,www.wherelight.com

NellieBass Time: 2017-06-26 11:24

Q: I ordered my glasses last week, where are they?

A: Dear customer, we have sent many emails and messages to you to check the prescription, please check them and reply us.

CarlaBream Time: 2017-06-26 09:21

Q: I finally received the 2 pairs of glasses I ordered, one was clear and was was supposed to be tinted. It was not tinted. I need you to send me a tinted pair as soon as possible. How soon can you get them to me? I am going to the beach and need them right away. Thanks.

A: Dear customer, I\'m so sorry to hear that.Can you send some pictures of that glass by email:service@mail-wherelight.com

AmberLopez Time: 2017-06-25 17:49

Q: Yes, I ordered glasses last week and haven't received any confirmation of them being shipped. Can you please provide me with a tracking number

A: 2017-06-22 14:07 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

CarriNovell Time: 2017-06-25 09:53

Q: Hello I just received my glasses. I cant see with them the prescription is wrong. I made a mistake when I ordered. Can I send them back to have the lenses changed? And who much would that cost? Thank you.

A: the international shipping fee is expensive,we can give you a coupon code you can order a new pair .

RitaPostolski Time: 2017-06-25 09:32

Q: My distance PD is 59 my near PD is 56, I have no mono PD. These numbers are not offered.

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

RebeccaSchellin Time: 2017-06-25 07:30

Q: I have received my glasses and there is, what looks like, scratches and dust in between the lenses and the frames on the bottom and the top of each lens. I love the glasses but the scratches are distracting and look bad. I wonder if I could get a refund or a replacement. Thank you for your time

A: can you take a photo of the frames and email us,

Justis Time: 2017-06-24 20:16

Q: Hi there, tracking no. doesnt work...Just like to know where my order is now. Thanks ????

A: 2017-06-24 19:56 International departure your package was on the way to your country.

KarenGodsey Time: 2017-06-24 20:13

Q: Hi !! On my perscription one of my AXIS numbers is 080 . What do I select on your form ? I want to make sure it is correct before I order. Thank you for your help!

A: www.wherelight.com you can visit our website, and choose lens

Tessa Time: 2017-06-24 18:44

Q: I have a question regarding ordering sunglasses, what is the differences between default lenses tint with prescription lens, and the lens tint with prescription lens? Is the default lenses the one pictured already? Instead of choosing your own tint? Thank you!

A: yes,but The object shall prevail

Cassie Time: 2017-06-24 18:25

Q: The tracking isn't working on 81706141810306.

A: 2017-06-25 14:23 In Transit to Destination, The item is currently in transit to the destination as of June 25, 2017 at 2:23 pm.

Lorraine Espejo Time: 2017-06-24 18:23

Q: Hello! Why it won't let me get 2 glasses in one transduction?

A: what can i do for you?

carolcrawford Time: 2017-06-23 13:04

Q: Hi I never received my latest order yet the racking says it was delivered to me? Can you please check in this and get back to me thanks

A: 2017-06-12 21:29 Arrival at Destination Post (Country: CA

Leehayt Time: 2017-06-23 12:12

Q: I ordered my glasses last week and paid extra to receive them faster. It doesn't seem like they have been shipped out yet. Any update?

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it today. Best wishes.

Audrey Bertrand Time: 2017-06-23 09:22

Q: 8934 Basile routhier Hi I'm not sur it's normal that when I put my glasses in my face they not fit right ! The left side don't touch my ear !! I can send you a picture I'm very sad I just buy some glasses that very not right ! I love the shape the size is good but you make it not right if I put the glasses on the table one side don't touch please give me.new and a email that I can send you picture

A: can you take a photo and email us?

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