Buy Prescription Glasses Online at Affordable Prices

JohanaMendoza Time: 2017-10-01 03:59

Q: I made my purchase Sept.5 paid extra for faster shipping yet I haven't gotten my order. And I can't even check the status of it. On the last email you sent which was two weeks ago, said the item is on its way. I understand shipping can take up to 14days, my stuff is almost a month. Really bad service.

A: Dear customer,i have checked for you.Your package had been delivered on 2017-9-22. plz check your mail box.If you have problem,you can contacr us again.

Josie Anton Roberts Time: 2017-09-30 21:46

Q: Hi. I made an order with you guys earlier this month with rush shipping. It's been over 20 days since I placed the order. Can you help me figure where the order is?

A: Dear customer, We have sent you another email, please check it.

Learron Allen Time: 2017-09-30 09:46

Q: On my prescription for CYL for the right eye it says sphere. What does that mean?

A: Dear customer,that means 0 for CYL and AXIS in the right eye.

Donna Time: 2017-09-30 05:19

Q: Can I order frames with just clear glass. If so how do I do that?

A: Dear customer,i have eamiled you.plz check it and you will know how to order it.

beckywilliams Time: 2017-09-29 20:35

Q: Still waiting for my glasses :( How long does it normally take? Your site says "days" its been much longer than "days" :(

A: Dear customer,i have eamiled you.plz check it.

Rashawna Time: 2017-09-29 17:54

Q: I have the wrong script in my glasses how can i correct this

A: dear customer, i think you have received your package,so can you email us your RX and we should confirm the RX with you.

JenniferScharff Time: 2017-09-29 16:45

Q: Hi I still have not received my glasses. It says in my account that it has shipped but when is to arriving. This is ridiculous

A: 2017-09-29 13:08 LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER, Arrived at USPS Regional Facility, Your item arrived at our USPS facility in LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER on September 29, 2017 at 1:08 pm. The item is currently in transit to the destination. the glasses is on your country. you can call your local post office and ask your order.

Tyler Moore Time: 2017-09-29 16:34

Q: When will I receive my order?

A: dear customer, can you tell me your order number?

TameraTrammel Time: 2017-09-29 16:00

Q: Wondering if my item was shipped , got a text saying my prescription might be wrong

A: dear customer ,can you tell me your order number?

Trina Elliott Time: 2017-09-29 14:00

Q: I like those frames just posted on my facebook page um how do u order those without prescription from a eye doctor

A: dear customer, if you need RX glasses you should have your right RX, I think you should go to your eye doctor.

Harriette edmonds Time: 2017-09-29 11:30

Q: I have tried to input my presecription as its written but I don't know what a pd number is, can I just screen shot it or send it somehow

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

TJGates Time: 2017-09-29 11:21

Q: Can I get Handmade in progressive for large or medium size

A: yes, you can visit our website and choose the frames you like then you can choose size.

Rashawna Time: 2017-09-29 06:25

Q: I checked the shipping. it states the glasses arrived but they did not and Ive been home all week. Where are my glasses?

A: dear customer,you can contract your local post office.

XeniaUmana Time: 2017-09-28 19:34

Q: Hi I have not received an email saying my order was shipped, I see in my account that it has been shipped. I'd like to see if I'm able to track it. My order number is 81709241258541 . Thank you.

A: dear customer, it is your order number:1ZE8377X0456017144 and you can check from www.ups.com

DemetraPresley Time: 2017-09-28 14:51

Q: I will be filing a missing mail claim since there has been no update provided on my package and customer service is not providing any information.

A: dear customer, we have checked your order ,2017-09-20 15:16 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.your order was on the way to the Los Angeles. your order was shipped out 19th SEPT,and the shipping time is 10-14 work days,plz check from the www.usps.com and your tracking number is LW862579873CN.

Waleska Time: 2017-09-28 11:29

Q: Hi. I wanted to know if there's an option to upload a picture to try on glasses?

A: yes, you can visit the website and click the \"try on\".

Brittanie Ruth Time: 2017-09-28 08:49

Q: My glasses are a little off on my sight , but I've order from a different site with the exact same prescription, how do I return the item & refund ir

A: dear customer, can you email your RX to us? we should confirm the RX with you.

emma Time: 2017-09-28 04:57

Q: Are the Alyssa frame is clear and gold or clear and silver cause im not shure but i do want to order them but i need to be shure first... thak you for responding

A: dear customer,the frame is clear and gold.

Susan Time: 2017-09-27 17:15

Q: Do you have men's frames?

A: dear customer,plz visit here. https://www.wherelight.com/PrescriptionGlasses.php?glass_type=1&GENDERS=2

CecilaPitka Time: 2017-09-27 16:39

Q: Hi again. When is the expected delivery for my package to arrive?

A: 2017-09-25 09:59 US, Anchorage, This delivery address is in a remote area where deliveries are not made daily. i think you will receive it soon.

BellaCaballero Time: 2017-09-27 16:15

Q: What are the different lense types? I chose single vision but but I’m not sure what that means. I have a prescription paper with my last prescription and lenses type but it only says anti-reflective and poly carbonate for the lenses. What would be my best option for your glasses?

A: dear customer , can you send your RX to us.service@wherelight.com

Jaclyn Time: 2017-09-27 14:36

Q: Hello, I ordered my glasses a little over two weeks ago. I was wondering when I was going to receive my glasses? I paid extra so I could get them sooner and so they should have been here by now. Thank you! My order # is 2170910230514

A: 2017-09-20 15:16 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. your order was on the way to your country.

DemetraPresley Time: 2017-09-27 11:23

Q: I ordered glasses on 9/14/2017 and there has been no update on the their status since 9/20/2017. I would like to know what happened to my glasses and where they are as I paid the extra rate for faster shipping.

A: 2017-09-20 15:16 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. dear customer, your order was on the way to your country.

JasminaPerello Time: 2017-09-27 08:51

Q: when are you going to send my order

A: dear customer, your package was on the way to your country.

JulieRichert Time: 2017-09-27 08:49

Q: My glasses were shipped the 20th. As of today, according to USPS tracking site, they are still sitting in China. Any idea when they will arrive? Had I known they were coming from China, I would not have purchased them.

A: 2017-09-27 17:18 CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER, Departed USPS Regional Facility, Your item departed our USPS facility in CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER on September 27, 2017 at 5:18 pm. The item is currently in transit to the destination dear customer, you will receive it .

EbonyGray Time: 2017-09-27 08:47

Q: When will my glasses come I live in bells tn 38006 St address 392 East main Street Apt 6 I have given all my information I don't understand why they have not sent them please tell we what's the whole up I Ordered some glasses off line from Zenni there from China too they came less than to weeks

A: dear customer, you order was on the way to your country.I think you will receive your order.

ChariseClark Time: 2017-09-27 06:24

Q: I am waiting for a tracking number for my order. I don’t even see the order here but my PayPal was used.

A: 2017-09-16 21:28 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. LW844834464CN it is your tracking number,you can track from www.17track.net

JANICECLARETT Time: 2017-09-26 20:06

Q: PLEASE HELP ME...YOU ARE SAYING THAT IF I SHOULD PURCHASE A PAIR OF FRAMES AND GIVE YOU MY SCRIP. ..NO MATTER HOW BAD IT IS ALL I PAY IS THE PRICE OF THE FRAMES. ...

A: dear customer, you can visit our website and choose frames you like and choose your needed lens then you can see the price.

Wilma ViCKNAIR Time: 2017-09-26 19:45

Q: I HAVE PERSCRIPTION GLASSES WITH HALF BIFFOCLE .HOW CAN I BE SURE I GET THE SAME PRESCRIPTION BUT A DIFFERENT FRAME.ON.HERE.?

A: dear customer, you can go to your eye doctors and get you correct RX then you can visit our website and fill in your RX or you can send your RX to us.

Toya Time: 2017-09-26 17:32

Q: Hi, In the search option...what does the size refer to? Is that the size of the lens, width of the glasses? Please help, thank you!

A: In the search option,it is the frames\' number.

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