Buy Prescription Glasses Online at Affordable Prices

HelenaDelima Time: 2020-08-13 04:38

Q: Hello, As of today, I did not received any information of my last order. On my page only shows my last order of 2018. Can you please update my order status ? Horrible site to deal with. Order # ????????

A: Dear Helena Delima, We have shipped your order. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

NancyCrowley Time: 2020-08-13 04:23

Q: Hi, a shipping label was created for my glasses 6 days ago but still no update

A: Dear Nancy Crowley, We have shipped your order. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

Mary Time: 2020-08-12 19:20

Q: Hello I tried making a purchase but it says I need to add more glasses. What is the minimum $ to place an order?

A: Dear Mary, We would like to tell you that we don\'t sell $2.99 glasses separately.

Blanca Alvarez Time: 2020-08-12 17:25

Q: I pay for express delivery and my glasses still not ready I make my order on 7/23

A: Dear Blanca Alvarez, we will ship your order today and we will email you a tracking number later. Please don\'t worry.

Felicia Pettiford Time: 2020-08-12 13:08

Q: Do you accept VSP Insurance?

A: Dear Felicia Pettiford, Sorry, we don\'t .

shirleywashington Time: 2020-08-11 16:26

Q: I received the Maverick glasses in green and I got blue frames

A: Dear shirley washington, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

CarmenLiggins Time: 2020-08-11 16:14

Q: Order Id:82008032103459 My order says unreceipted. What does that mean? What is the current status of my order?

A: Dear Carmen Liggins, your order is in processing. Please don\'t worry.

AnneMok Time: 2020-08-11 14:19

Q: My PD is 60. Does that mean I can only choose frames that has that number?

A: Dear Anne Mok, please choose frames which PD range include 60.

AshliKingfisher Time: 2020-08-11 12:58

Q: Hi I have been trying to return my order for over a month I am not getting responses as to how to return the glasses as they hurt my eyes after trying to adapt to them.

A: Dear Ashli Kingfisher, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us your order number ?

Samantha Sutton Time: 2020-08-10 18:54

Q: I placed my order a week ago for two frames, and to my surprise, they came in the mail today!!! Although I am absolutely thrilled and LOVE both frames, one pair has a circle in the center of each lens. It almost looks like a smudge, but they are both perfectly round and no matter what I do, I can’t get them rubbed off. I’m really sad about this because out of the two, they were the pair I was most excited to get. Are you able to replace these lenses?

A: Dear Samantha Sutton, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

laurafurtick Time: 2020-08-10 18:17

Q: Hi, I placed my first order for 6 pairs of glasses on 7/22/20. I have received multiple updates stating the order is in process, I am being provided the same product number (2302) there is another product (93312) that has not been updated since the day I ordered. I have 4 product ids stating they are finished and In checking. Please provide an update as why the order is taking so long. Also, my order is still in the “ unreceipted” status whatever that means. My order # is 82007222044420.

A: Dear laura furtick, We are so sorry for the delay. We shipped your order just now, the tracking number is 9405515902368877575697. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9405515902368877575697

La Rae Time: 2020-08-10 16:29

Q: What do we do if the prescription is wrong on the glasses once we get them? Are they returnable? I had asked my eye Dr. for the prescription and whatever he gave me is absolutely NOT correct. I cannot see out of ANY of the glasses I purchased.

A: Dear La Rae, Please click the following link to check our return policy : https://www.wherelight.com/help.php/helpInfo-42.html

Antionette Time: 2020-08-10 10:25

Q: Do you offer transition lenses? The lenses that darken in the sunlight?

A: Dear Antionette, Yes, we do. It is called photochromic tint on our website.

DonnaCaver Time: 2020-08-09 19:46

Q: I have been trying to get in touch with someone...I ordered glasses and oaid for them..they stated that a pair is out of stock...they told me to pick another pair l. You xant their is no numbers or names on the frames

A: Dear Donna Caver, Please send a picture of the frame to us.

BrennaLuthy Time: 2020-08-07 17:00

Q: I recieved my two pairs today. I love them! Unfortunately one pair seems to be off alittle on my prescription. Kind of blurry, hard to focus.

A: Dear Brenna Luthy, Please don\'t worry, we will help you. Would you please tell us which pair is off ?

Jessica Duttonmoyer Time: 2020-08-07 14:47

Q: I asked a few weeks ago why my frames were cracking. I received a message back asking for photos and I sent over the requested pictures. That’s all I’ve heard. That was back when only two frames were cracked. Now four of five frames are cracked. They are all kept in cases on my bathroom counter. This is so unfortunate because I dearly loved all my glasses and received so many complements and I handed out your name to many people. Now I only have a pair of sunglasses and who knows how long those will last.

A: Dear Jessica Duttonmoyer, We are so sorry for this. We can remake the glasses for you. Would you please send us the photos of the broken glasses ? Would you please tell us if you can accept this ?

barbara foster Time: 2020-08-06 12:35

Q: Hi I received my order today. They are a little big in the nose area. How do I fix this?

A: Dear barbara foster, please don\'t worry, we will help you. Would you please tell us which pair is big ? Would you please take a photo by wearing the glasses and send it to us ?

Rita Time: 2020-08-06 00:55

Q: I emailed yesterday about readers, you responded, but There is not an option to say NONE on PD??Would not let me confirm with just Sph

A: Dear Rita, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Deborah Ward Time: 2020-08-05 23:19

Q: I have not received my glasses. Order was placed on June 30th.

A: Dear Deborah Ward, We are so sorry for the delay. The tracking shows that your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. Would you please wait for one more week ? If the tracking information is not updated after one week, we will remake the order for you.

KATRINA MCDONALD Time: 2020-08-05 16:23

Q: Hello what do you do is too can’t choose your pupillary distance?

A: Dear KATRINA MCDONALD, which frame do you want ? Would you please tell us your PD ? We will check it for you.

Jastanie Time: 2020-08-04 14:44

Q: I ordered on July 23 and I don’t have a tracking number and the cart says empty but the money as been taking out of my acct any info?

A: Dear Jastanie, We have shipped your order. The tracking number is 9405515902368877547724. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9405515902368877547724

Lori Harmon Time: 2020-08-03 17:45

Q: Am I able to just purchase frames? We have a prescription that needs to be filled but can only be done in a lab that specializes in high powered scripts for people who have very low vision.

A: Dear Lori Harmon, You can choose frame only.

TristanBurchett Time: 2020-08-03 14:35

Q: Can I not pick progressive polarized lenses on any frame I like?

A: Dear Tristan Burchett, Do you mean that you want polarized lenses with no progressive ? If so , please don\'t add add value after you choose polarized lenses.

JULIETTESTRAUSS Time: 2020-08-03 14:22

Q: Hello, There is an issue with order # 2200803140938 I just placed. I was charged $320.35 but I entered a BOGO code io6770132603lz0822 and it gave me a lowered subtotal of about $200.00 but when my PayPal Payment went through, I was charged the full amount! Can you please give me a refund equal to one pair of glasses for $102.80? Thank you!! Juliette Laurel Strauss PS: This is the SECOND time I ave had billing issues with you!!

A: Dear JULIETTE STRAUSS, Please don\'t worry, we will refund you $100.8 (BOGO is for the cheaper pair).

Coda H. Time: 2020-08-03 08:23

Q: When will you have more clear Xenia frames in stock?

A: Dear Coda H, Sorry, we will not get them in stock. They are discontinued.

Mags Bossert Time: 2020-08-02 11:57

Q: Hi. I order 3 pairs of glasses. They are all blurry. I love the frames but I can't wear them. How do I go about fixing this?

A: Dear Mags Bossert, please don\'t worry, we will help you. Would you please tell us your order number ?

RashundaMendy Time: 2020-08-01 11:32

Q: I cannot checkout with the two glasses I have in my cart

A: Dear Rashunda Mendy, Would you please take a screenshot of your cart and send it to us ? Do you want to use coupon or discount ? If so, please don\'t choose discounted frame. All coupon codes could not be applied to discounted glasses and accessories.

CharThreepersons Time: 2020-08-01 06:13

Q: I have a pair of glasses ordered now I would like to know if you can make "computer glasses" where it is all the one strength? C Threepersons

A: Dear Char Threepersons, we can make single vision computer glasses, you need to fill in your prescription for computer when you place an order.

EmilyRios Time: 2020-07-31 20:16

Q: I have two items in my Cart but The buy1get1 code BOGO3 that you emailed me is that not working. Please advise.

A: Dear Emily Rios, please don\'t choose discounted frame. All coupon codes could not be applied to discounted glasses and accessories.

Cynthia Guthrie Time: 2020-07-31 14:48

Q: Do y’all accept Medicaid insurance?

A: Dear Cynthia Guthrie, sorry, we don\'t.

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