Consulting Servive Center

A: Dear Heken, we would like to tell you that you can google the exchange rate.

A: Dear Kathy Mora, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Nadine Deyett, please don\'t worry, we have shipped your order. The tracking has not been updated. Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

A: Dear Ashley Wolf, Please don\'t worry, we will help you. Would you please tell us with 2 pairs of glasses do not fit you ? Please tell us the frame name, we will check it and help you.

A: Dear Bessie Brown, please don\'t worry, we have shipped your order. The tracking has not been updated. Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

A: Dear Mickey Jurewicz, we are so sorry to hear this. But our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we don\'t recommend you to return the glasses to us. We are having the BOGO sale now. You can place a new order. The code is bogo7.

A: Dear Destyne, if you can\'t put in your PD, that means the frame is too big for you. Please choose a smaller frame instead.

A: Dear Samantha Gray, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Tristan Burchett, would you please tell us your order number ? We will check it for you.

A: Dear Jessica LaPointe, Your order number is 82007160703254. We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Eunice Shannon , What can we do for you ?

A: Dear Angela Abbott Cousins, yes, you can choose frame only or you can choose 0.00 as your prescription.

A: Dear Eunice Shannon, We are so sorry to hear this. Would you please take a photo of the glasses and send it to us ?

A: Dear Donna Mackey, please don\'t worry, we will help you. Would you please describe your problem in detail ?

A: Dear Sarah Wallen, We are so sorry to hear this. Would you please take a photo of the glasses and send it to us ?

A: Dear Wanda Vanfosson, we don\'t accept HSA. You can choose different frames, but please don\'t choose discounted frames,all coupon codes could not be applied to discounted glasses and accessories.

A: Dear Isabelle Parsons, We are so sorry to hear this. We can remake the glasses for you. Would you please tell us your order number ?

A: Dear Latia, please take a picture of your prescription and send it to us. We will check it for you. What type of lenses do you want ?

A: Dear Ronette Streeter, We shipped your order today, the tracking number is 9400115902368877523725. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877523725. You will receive your order in 10-20 business days.

A: Dear Yahsana Brown, your PD is small, big frames can\'t fit your PD, so please choose small frames. The PD is very important to your vision.

A: Dear Amanda Siniard, Please don\'t worry, your order is in transit.Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

A: Dear Patricia Hayes, please don\'t worry, we will help you. Would you please tell us your order number ? And would you please take a photo of the broken glasses and send it to us ?

A: Dear Sharon OBrien, please take a photo of your prescription and send it to us. We will check your prescription and tell you how to fill in the prescription.

A: Dear Elizabeth Salabie, please choose single vision reading lenses and please choose +1.75 as your Sph value.

A: Dear Lindsay Eckstein, We will ship your order tomorrow and we will email you a tracking number. Please don\'t worry.

A: Dear Zina Small, We are so happy to hear this. Thank you.

A: Dear Jacqueline Marinello, OK. We will change it to color other. Please don\'t worry.

A: Dear Carol, We would like to tell you that if you don\'t know the PD, You have rights to contact your doctor/optometrist to get the accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Ashley, what type of lens do you want ? Single vision or Multifocal ? Would you please take a photo of your prescription and send it to us ? We will help you.

A: Dear leticia, yes, we do.