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Paulette Foster Time: 2020-07-06 06:04

Q: I have not received my glasses. My order number is 2200620145953. Any update?

A: Dear Paulette Foster, we have shipped your order. The tracking number is 9400115902368877497408. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877497408

dezz vaderr Time: 2020-07-05 19:26

Q: I bought a few pairs of glasses that I absolutely love!!! I had a pair that I would wear for special occasions. after about three uses the arm snapped off completely. is there anyway I can return for another pair??

A: Dear Dezz Vaderr, Please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Madonna Time: 2020-07-05 10:40

Q: I would like to order bifocals. "readers" I do not need anything on the top, just 175 in the bifocals. How do I place this order?

A: Dear Madonna, please choose bifocal lenses, please choose 0.00 as your sph value and cyl value. And choose +1.75 as your Add value.

NormaSherman Time: 2020-07-05 09:39

Q: Hi, what the status of my order in. Can you help me? My Order 2200625201641 thx norma sherman

A: Dear Norma Sherman, Please don\'t worry, we will ship your order in this week and we will email you a tracking number. Thanks for your understanding.

TessaWard Time: 2020-07-03 14:53

Q: I just ordered glasses on instagram, complete with payment info and it came up server time out, try again later. I do not want to be charged twice, what happened to my order?

A: Dear Tessa Ward, we only charged you once, please don\'t worry, your order is in processing.

Mariah Salda?a Time: 2020-07-02 22:25

Q: Hello, today my glasses randomly popped around the lens. Is there anyway I can get them replaced or a refund?

A: Dear Mariah Saldana, We are sorry to hear this. Please don\'t worry, we will help you. Would you please tell us which pair is broken ? Would you please take a photo of the glasses and send it to us ?

TaraMiller Time: 2020-07-02 14:17

Q: Hi, im a little confused as to what the status of my order is. Can you help me? My Order Number:82006190330237. Thanks!!

A: Dear Tara Miller, We have shipped your order. The tracking number is 9400115902368877494278. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877494278

Nina Time: 2020-07-02 11:22

Q: Hi,do you still carry the rainbow colored frames?

A: Dear Nina, Yes, we do. Here is the link : https://www.wherelight.com/special/rainbow.php?from=index

Samantha Time: 2020-07-02 11:00

Q: My cylinder on my prescription is sphere, not a number, but you only have numbered options.

A: Dear Samantha, We would like to tell you that sph means 0.00.

DawnaDulcio Time: 2020-07-02 10:30

Q: Hello I placed an order for glasses and noticed the prescription is not correct. For the right eye the sphere should have been -1.50 and the cylinder +1.75 the order number is 82005192100038 and order # 82005251305467. I didn't realize it until I got the new glasses. I thought I was just having a hard time adjusting to the lenses. Am I able to return the glasses and have this corrected.

A: Dear Dawna Dulcio, We are so sorry to hear this. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed. And our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we don\'t recommend you to send the frames to us. We can offer you a $50 coupon to place a new order. Would you please tell us if you want the coupon ?

Nancy Frodl Time: 2020-07-02 09:21

Q: I don't have an Axis number for my left eye but it refuses to let me enter a prescription without one. Please let me know how to do this.

A: Dear Nancy Frodl, please choose 0.00 as your Cyl value for your left eye.

ShirleyPerryman Time: 2020-07-02 06:44

Q: where is my order 5XA87938M29327539

A: Dear Shirley Perryman, do you mean your order #2200602074231 ? We checked the tracking. It hasn\'t been updated since June 15. We afraid that your order was lost by shipping company. We can remake the glasses for you immediately. Would you please tell us if you can accept this ?

Sandra Hairston Time: 2020-07-02 06:44

Q: I ordered glasses the Yadira frame,I was very pleased with the glasses,however today I was going to wear them for the second time only to have the lens fall out,upon inspection I found the frame is cracked near the bridge. I really like the glasses and would appreciate either a replacement or repair!! Order #2200508173927

A: Dear Sandra Hairston, Please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

ElizabethMiranda Time: 2020-07-01 19:31

Q: Can you please check the status of order #2200618191530? The glasses I ordered after that order already arrived! Thank you!

A: Dear Elizabeth Miranda, We are so sorry for the delay. We will ship your order tomorrow and we will email you a tracking number. Please don\'t worry.

TiffanyGrant Time: 2020-07-01 17:30

Q: My package was shipped out on the 26th and I haven't received any further updates or a tracking number. 94001159023688774840572020 is the number associated but isnt a valid usps tracking number.

A: Dear Tiffany Grant, please don\'t worry, the trakcing has been updated. Your order is in transit, you will receive it soon.Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

Lakisha Ireland Time: 2020-07-01 16:57

Q: I'm trying to figure out what photochromic grey and photochromic brown means. Does that mean they are transition lenses? Please provide clarification as I would like to purchase tomorrow.

A: Dear Lakisha Ireland, Yes, they are transition lenses.

AngieHeick Time: 2020-06-30 17:19

Q: The tracking number on my order says that it has been in “pre-shipment” for 3 business days. I am concerned that my order hades been lost. Order number 2200611180025

A: Dear Angie Heick, please don\'t worry, your order is in transit. Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

MichelleMay Time: 2020-06-30 14:39

Q: Can you make glasses with Prism in the RX?

A: Dear Michelle May, yes, we can. Please fill in your prism value when you place an order.

ChristyStrasser Time: 2020-06-30 13:23

Q: Can i get sunglasses made with bifocals?

A: Dear Christy Strasser, sorry, we don\'t make sunglasses with bifocals

oluwatoyinojeyomi Time: 2020-06-30 11:37

Q: Hello there, The glasses I ordered from you came with the frame I chose. On the flip side, I get some painful pressure in my eyes and and they become red with prolonged use as well. I checked with America’s Best where I usually go for test and obtain my prescription glasses and they gave me a recheck. They said my current prescription is insignificantly different from the last. I was advised to contact you for a review of the product I bought from you. While your product gave me absolute clarity of vision and right amount of progressive view in all fields, the painful pressure, headache and redness of my eyes are my concerns with the product. Is there any way you can be of help here? Thank you so much. Toyin

A: Dear Oluwatoyin Ojeyomi, please don\'t worry, we will help you. Do you think the frame is too small for you ? Do you feel uncomfortable with the frame ?

PatriciaRobbins Time: 2020-06-30 11:06

Q: Hi, I wear progressive lenses. Can I order glasses from Where Light with my progressive prescription?

A: Dear Patricia Robbins, yes, you can.

Kaye Sorenson Time: 2020-06-30 08:13

Q: Do you offer progressive lens

A: Dear Kaye Sorenson, yes, we do.

Wima Daugherty Time: 2020-06-30 00:39

Q: Would like to order glasses but dont know what i want

A: Dear Wima Daugherty, Which frame do you want ? What type of lenses do you want ? Please don\'t worry, we will help you.

GretchenThomas Time: 2020-06-29 20:27

Q: I bought a pair of glasses in May and I still have not gotten them as I of yet.

A: Dear Gretchen Thomas， We are so sorry for this. We promise that we will try our best to make sure that you will receive your package.Would you please wait one more week ? If the tracking information is not updated after a week, please contact us, we will remake the order for you.

Itma Time: 2020-06-29 16:48

Q: I need reading glasses. Lin’s 150

A: Dear Itma, please choose +1.50 as your sph value and please fill in your PD value.

JoyceHolmes Time: 2020-06-29 13:21

Q: I have already paid for my 3 pair of glasses, why am I asked to pay again?

A: Dear Joyce Holmes, we have received your payment. Please don\'t worry.

EvelynDeJesus Time: 2020-06-29 13:16

Q: What is a PD

A: Dear Evelyn DeJesus, We would like to tell you that if you don\'t know the PD, You have rights to contact your doctor/optometrist to get the accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Elsa Freytes Burgos Time: 2020-06-29 11:30

Q: Hi! This is my first time ordering with a prescription. SPH: OD +0.50 OS +0.25 CYL: OD sph OS sph (this one is confusing me)? ADD: +2.25 (OD & OS) ? PD: 61/59 ? Progressive. Thank you.

A: Dear Elsa Freytes Burgos, Would you please take a photo of your prescription and send it to us ? We will chekc it and help you. Do you place a new order and choose progressive glasses ?

ValerieWilson Time: 2020-06-29 06:03

Q: I just realized I made a mistake in my prescription for the order I placed over the weekend. The order number is 220062717580. My prescription for the right eye is OD: +3.75 -0.25 x110 add 1.50. Can this be corrected?

A: Dear Valerie Wilson, We will change the prescription for you. Please don\'t worry.

Yulanda Jonas Time: 2020-06-29 01:02

Q: I need readers but only 1.25. Please tell me what numbers to put in to order my glasses. It's to confusing. HELPPP PLEASE!!!

A: Dear Yulanda Jonas, please choose +1.25 as your sph value.

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