Q: Good day,
I attempted to order glasses SN #9522 with my PD of 64 which is within the range listed. I am receiving a message that won't allow my PD as per my prescription. Is there a way to override the error message or is the allowable PD range incorrect? I changed my prescription to the first allowable PD in the drop down but I want my prescription to be correct.
What are my options?
Thank You
A: Dear Angela Lawrence, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 69. Please choose other smaller frame. Thanks for your patience.