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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

TINAMEREDITH    Time: 2019-12-16 04:19
Q: 2191205094808 2019-12-05 09:09:08 When will my order be shipped? paid extra to ship fast. thank you
A: Dear TINA MEREDITH, we would like to tell you that we have shipped your order out and we will email you the tracking number today.
OweasiaHarford     Time: 2019-12-15 12:33
Q: Just wondering if there was any update on when my glasses would be shipped out. It said, “shipping soon?? on the 11th but I haven’t heard anything else. Thanks
A: Dear Oweasia Harford,we would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.
Belen     Time: 2019-12-15 12:23
Q: Hello. I would like to know where is the location of your company? I would like to purchase my glasses with you. I will appreciate your response and thank you very much.
A: Dear Belen, we would like to tell you that our factory is located in China.
Autumn Wido    Time: 2019-12-15 10:24
Q: When is my order being shipped I ordered it on December 6th????
A: Dear Autumn Wido,we would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.
TasheneAaron     Time: 2019-12-15 10:11
Q: Hey how much more longer til my order ships?
A: Dear Tashene Aaron,we would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.
KathrynneCrowell    Time: 2019-12-14 20:06
Q: I have a $20 and a $5 off coupon but it is not allowing me to use them. The sale ends in 4 hours and I do not want to lose the promo price. Please assist in using them.
A: Dear Kathrynne Crowell, would you please tell us the coupon codes ?
PamelaSamson    Time: 2019-12-14 18:10
Q: is it too late to hold last nights ordr to add a paif or prescripsion sun glasses? it would save me 7 $ US on shipping and also be a better buy with the 50 % off ? Thx
A: Dear Pamela Samson, would you please tell us which frame you want to choose ?
JudyMartin    Time: 2019-12-14 07:51
Q: When are my glasses being sent?
A: Dear Judy Martin, we are sorry for the delay. We would like to tell you that we will ship your order out tomorrow. Please don\'t worry.When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
PamelaSamson    Time: 2019-12-13 16:28
Q: Which frames are in the ad picture TY
A: Dear Pamela Samson, would you please take a screenshot of the ad ? We will check it for you.
PamelaSamson    Time: 2019-12-13 15:08
Q: Hi What are the frames on the right of the ad. They look cateye. Can’t find them Thx
A: Dear Pamela Samson, would you please take a screenshot of the ad ? We will check it for you.
Ramona Alvarez    Time: 2019-12-13 13:42
Q: Hi! Do you guys offer gift cards. I would like to purchase one as a Christmas gift. I can't find anything online. Thank you!
A: Dear Ramona Alvarez, we are sorry to tell you that we don\'t offer gift cards. Sorry for this.
Jacqueline Cerchiara    Time: 2019-12-13 11:06
Q: 81912011526485 When is my order going to be send out to be shipped. Please keep me posted. I am I going to be able to track my order.
A: Dear Jacqueline Cerchiara, we would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.
Natasha     Time: 2019-12-13 09:25
Q: Hi I have bought a pair of glasses from you and have not had a confirmation email yet has my order gone through
A: Dear Natasha, we would like to tell you that your order is being processed now. Please don\'t worry.
MontanaDavis    Time: 2019-12-13 06:23
Q: Hello, I was wanting an update on my products shipping. I haven't received any info. Transaction ID 8FD43740TD544234W
A: Dear Montana Davis, We would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.
CassandraSaunders Dodd    Time: 2019-12-12 16:01
Q: Hi I need to change the shipping address of my recent order, how do I do this?
A: Dear Cassandra Saunders, please don\'t worry. Would you please tell us your correct address ? We will change it for you.
LaterriaJoyner     Time: 2019-12-12 15:30
Q: Has my order been shipped ?? Transaction Log Oceanpay complete! Can enter the distribution state2019-12-01 Dear Customer, Thanks for choosing Wherelight. Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible. Keep Being Awesome Your Wherelight Team http://wherelight.com/2019-12-01 [Order status update] The product(K9632) is in processing.2019-12-04 [Order status update] The product(K9632) is finished and in checking.
A: Dear Laterria Joyner, please don\'t worry. We have checked your order and we would like to tell you that we will ship your order out this week.
JackieBrown    Time: 2019-12-12 14:58
Q: I'm having problems with using my RX. Ive ordered before so the Rx that is saved is what I'm needing but it's not accepting it due to the PD....mine is 63 and its not allowing me the option to select it. Im also needing to use to credit cards to make the full payment needed is that available to do so?
A: Dear Jackie Brown, we are sorry to tell you that if you can not choose your PD, we suggest you to choose other smaller frame.
SaraSnow    Time: 2019-12-11 21:17
Q: Hi may I have an update on the status of my package(s) order number 81912011537281.
A: Dear Sara Snow, we are sorry for the delay. We would like to tell you that we will ship your order out this week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
Mackenzie    Time: 2019-12-11 11:24
Q: Hi there I would like to use my eye benefits from work how do I go about doing that ?
A: Dear Mackenzie, we would like to tell you that you can choose the frame you like and fill your prescription on our website.
DeniseLeon    Time: 2019-12-11 06:46
Q: Hello there, I have purchased many MANY pairs of glasses and my "points" are not showing up in my account?? I have also upload my prescription (Vanessa1)and my sons (Marcello)and again not receiving points for any of these things. I would like this experience to earn my points since I have purchased multiple pairs for myself, my husband, and son. Thank you.
A: Dear Denise Leon, we are sorry for the inconvenience brought to you. We will add the points to your account immediately.
RoseGore    Time: 2019-12-10 13:26
Q: Where is my order...... I still haven’t received my glasses order number 81911272330211
A: Dear Rose Gore, we would like to tell you that we have shipped your order out and you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200828193415103
AngelaLawrence    Time: 2019-12-10 02:43
Q: Good day, I attempted to order glasses SN #9522 with my PD of 64 which is within the range listed. I am receiving a message that won't allow my PD as per my prescription. Is there a way to override the error message or is the allowable PD range incorrect? I changed my prescription to the first allowable PD in the drop down but I want my prescription to be correct. What are my options? Thank You
A: Dear Angela Lawrence, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 69. Please choose other smaller frame. Thanks for your patience.
Elizabeth Neri    Time: 2019-12-09 11:39
Q: Hello...on my prescription it says i need a high index 1.59 polycarbonate I do not see it as an option ...only see mid-high and 1.55 and high index 1.61
A: Dear Elizabeth Neri, we would like to tell you that you can choose high index 1.61.
Steven Sadvary    Time: 2019-12-09 07:04
Q: How much for bifocal & photo sensitive lens?
A: Dear Steven Sadvary, we would like to tell you that the cheapest one is $48.9
KayDecker    Time: 2019-12-08 17:01
Q: when I upload my picture, it comes in sideways. How can I rotate it please.
A: Dear Kay Decker, we would like to tell you that you can use the Picture viewer to rotate it, then you can upload the picture on our website.
TiffanyGrant    Time: 2019-12-08 15:35
Q: Order #81911291621039 I wanted to find out when my order would be shipped?
A: Dear Tiffany Grant, We are sorry for the delay. We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
Dana Ward    Time: 2019-12-08 15:10
Q: I would like to purchase these with mirror lens. No prescription. Is that possible?
A: Dear Dana Ward, we would like to tell you that you can fill none in sph.
RaewynShaw    Time: 2019-12-08 14:55
Q: Could you please tell me whether my order number 2191127022320 has been dispatched yet?
A: Dear Raewyn Shaw, we are sorry for the delay. We would like to tell you that we will ship your order out and you can check the picture above.
RaquelRead    Time: 2019-12-08 12:33
Q: Hi will u send tracking information once is shipped???
A: Dear Raquel Read, When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.
TiffanyGrant    Time: 2019-12-08 12:23
Q: I haven't received an update since 12/2 about when my frames would be shipped. When I try to check the status it says allocating.
A: Dear Tiffany Grant, We are sorry for the delay. We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
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