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Laurie Time: 2020-06-03 11:23

Q: 2200529110624 is my order number. What is the status of this order. Thank you. Laurie Jordan

A: Dear Laurie, you said that you made a mistake and ordered the wrong pair, so we suspended your order. We sent email to you to confirm this.But we didn\'t receive your reply. We can change the frame for you. Which frame do you want ? Please tell us the frame number and color.

Amanda williams Time: 2020-06-03 03:44

Q: What if there's no value on my prescription for the PD?

A: Dear Amanda williams, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Yezz Time: 2020-06-02 23:58

Q: I am ready to place my order. I am ordering two pairs of glasses and both need prism but I want transition lenses so I selected premium. There is no option to check the prism box in premium so I typed it in with the order. Will the prism be included in my prescription?

A: Dear Yezz, please leave a note to tell us your prism, we will contact you when we receive your order.

Suzzettetalley Time: 2020-06-02 15:02

Q: Hello could you please recheck my order I accidentally oked my purchase. I ordered a bogo package with free shipping my order shouldn't be over 60 dollars I have second order but I need this one right before I move forward

A: Dear Suzzette talley, we would like to tell you that you ordered 6 pairs of glasses, the bogo is used to deduct the price of the cheapest three glasses.So we charged you $67.8(22.95+22.95+15.95=67.8) Would you please tell us if you can accept this ?

Charity Time: 2020-06-02 13:47

Q: If the PD is not able to be selected in a certain frame does this mean that the particular frame is not available to the people with those PD numbers?

A: Dear Charity, yes, that means your PD is too small, the frame can\'t fit your PD. Please choose a smaller frame instead.

Karla Lindsey Time: 2020-06-02 12:49

Q: I need help filling out the info for prescription

A: Dear Karla Lindsey, would you please send your prescription to us ? What typr of glasses do you want ? We will help you.

AndreaBull Time: 2020-06-02 10:48

Q: Hi, Can I have an update on the purchase that I made on May 22, 2020? I cannot find any tracking receive package on my order.

A: Dear Andrea Bull, your order is in transit. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877439118

CacieDenofa Time: 2020-06-01 19:47

Q: Hi! I made a purchase on Friday for a pair of glasses. I’ve received a PayPal transaction but I don’t see my order under my profile on the wherelight website. And have not received an email order confirmation from wherelight. My PayPal transaction id is: 9K386390TM2442043

A: Dear Cacie Denofa, We would like to tell you that your order is unerder your account : tillysaysmoo@aol.com

CadieFlanagan Time: 2020-06-01 14:35

Q: Hi. We received our glasses and they are great, except we got the PD wrong. It's supposed to be 6 millimeters but the closest we could choose was 7.2. Does that frame not come that small? Or did we mess up? The frame name is Avery. My daughter is Cadie, and I'm Michelle Flanagan. I don't know whose name is on the order. Thanks!

A: Dear Cadie Flanaga, We would like to tell you that each frame has its minimum PD so that the glassess can be processed correctly. The minimum PD of #Avery is 72mm, so you can\'t choose 60mm. If the PD is wrong, it will cause vision problem. Do you have wision problem with the #Avery glasses ?

DeborahRingman Time: 2020-06-01 14:03

Q: Every frame I choose with bifocals after entering my prescription that is stored on your website the message pops up that this kind of lenses could not be processed with prism. What am I doing wrong? I just got my order today and I love what I got from you. Thank You Debbie

A: Dear Deborah Ringman, would you please take a screenshot of the message pops up and send it to us ? We found that there is no prism in your prescription.

Jackie Mcknight Time: 2020-06-01 08:51

Q: Do u except vision insurance

A: Dear Jackie Mcknight, sorry, we don\'t take insurance.

wandadavidson Time: 2020-06-01 08:03

Q: According to email I received from USPS, my order arrived at Montgomery, AL distribution center on May 29 at 6:21pm and then departed about an hour later. The Montgomery, AL center is where packages usually leave on truck to residents in my area as it is about 15 minutes away. However, I never received. Now this morning I received an email saying package just departed Greensboro, NC. That makes no sense. Please help.

A: Dear wandadavidson, please don\'t worry, you order is in transit and you will receive it soon.Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

NicholeKeech Time: 2020-06-01 05:57

Q: Is there a way to order only the blue light glasses? We don't have/need a prescription but would like the blue light protective lenses for screen time.

A: Dear Nichole Keech, yes, you can choose blue light glasses and choose 0.00 as your prescription. And you can choose any number as your PD value.

MollieMoses Time: 2020-06-01 00:03

Q: Dear Wherelight, I have a new prescription. I entered it correctly and uploaded a photo of it. My right lens is now very strong but I do NOT have prism. I am trying to order glasses with free-form progressive lenses, but keep getting a message that says "This kind of lens is not available with prism". I don't want bifocals with lines. Help, please?

A: Dear Mollie Moses, would you please tell us take a photo of the prescription and send it to us ?

Mattie Battle Time: 2020-05-31 17:19

Q: I have new prescription, but I don’t know how read it . Can I email it to you some way

A: Dear Mattie Battle, yes, you can email us your prescription, we will help you.

bessiecousin Time: 2020-05-31 14:06

Q: still can't find my glasses.called post office there no help,they were suppose to be in my mail box,never delivered them in my box smh,this has become a nightmare

A: Dear bessie cousin, we are so sorry for this. We can remake the glasses for you. Would you please tell us if you can accept this ?

Lisa Time: 2020-05-31 13:03

Q: Please tell me why the PD is now to small on the frames I just ordered and now can not order similar because it says PD is to small? Last frame I ordered was Claudia now they say my PD is to small????

A: Dear Lisa, the minimum PD of Claudia is 47, if your PD is smaller than 47, you can\'t fill in it. If your PD is larger than 47, you can fill in it. Would you please try again ?

Gary pierro Time: 2020-05-31 12:55

Q: Do you have transitions lenses?

A: Dear Gary pierro, yes, we do. It is called photochromic lenses on our website. You can choose photochromic tint when you are selecting the lens tint.

SherrieRoyston Time: 2020-05-31 01:22

Q: I want to order some reading glasses and I just want +2 lenses. I don't know how to filling the order in as I don't have a script for these. I just by +2 from other companies. Can you assist please. Also can you advise cost of shipping to Australia -thanks in advance

A: Dear Sherrie Royston, please choose single vision reading glasses and choose +2.00 as your sph value. And please choose UPS Express shipping, it will cost $18.95.

Aurora Keogh Time: 2020-05-30 15:26

Q: Hello, I ordered a few pairs of glasses from your company and am wondering is there is any way to track the order or see approximately when they will arrive?

A: Dear Aurora Keogh, we have shipped your order, the tracking number is CNDFY82005201637481. You can check the shipping status at https://ecommerceportal.dhl.com/track/

DajonittaWilliams Time: 2020-05-30 09:28

Q: Hi, The tracking info for my order has not updated in 4 days. It has not been updated as received by USPS. The last order I made through you all, I received my package within 4 days of the notification of shipping. Please assist. If lost, will I get another order replaced and shipped out?

A: Dear Dajonitta Williams, Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

ShailaPerez Time: 2020-05-30 06:58

Q: Hi! I’m trying to process my order and pay via PayPal however it just won’t allow me to use the PayPal option help thanks

A: Dear Shaila Perez, we do accept Paypal, would you please try again ?

Mary Time: 2020-05-29 19:04

Q: I'm interested in the fairie frames. The picture shows the glasses with a purple tint but at checkout I'm asked what tint I would like. I was wondering if I choose no tint will they come clear lenses or will I get the color as the picture shows. I like the color in the picture so if I need to choose a tint which color do I choose so they match the picture. Thanks

A: Dear Mary, if you want the color in the picture, please choose no tint.

Jae Time: 2020-05-29 18:41

Q: My prescription lists my axis as 093 for right and 088 for my left. This does not appear as an option to choose from the drop down. How do I enter the correct value?

A: Dear Jae, please choose 93 and 88.

BethDeblois Time: 2020-05-29 17:59

Q: I placed my order on May 11th. There is a shipping label printed with USPS. I have seen no activity with the tracking since it was printed on 5/19. When will I get my order?

A: Dear Beth Deblois, Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

AvisDolan Time: 2020-05-29 12:42

Q: trying to down load photo and rx. Neither will.

A: Dear Avis Dolan, would you please send your prescription to us ? We will help you.

SandraParker Time: 2020-05-28 18:29

Q: Hello, the frames I ordered are too big. Just want to know the process of exchanging them for another pair. Please advise.

A: Dear Sandra Parker, we are so sorry to hear this. Please don\'t worry, we will help you. Are you willing to take a photo by wearing the glasses and send the photo to us ?

JaniceHardman Time: 2020-05-28 15:48

Q: I need to send my glasses back because the prescription is not right. May I please have the address to send them to, thanks.

A: Dear Janice Hardman, we are so sorry to hear this. Please don\'t worry, we will help you. Would you please tell us which pair is not right ? Would you please describe the feeling when you are the glasses in detail ?

NicholleAguilar Time: 2020-05-28 12:07

Q: Hello. I was told (due to a refund last time) that I have a credit of $35. I just purchased lenses hoyecer, that credit did not show up during that transaction. I wanted to know if I could use it towards my recent purchase. Thank you

A: Dear Nicholle Aguilar, we would like to tell you that you used bogo code in your order, you can only use one code in per order. You can use the $35 coupon next time. Thanks for your understanding.

Alicia Time: 2020-05-28 08:18

Q: I have bought two pairs of glasses from you this year and both have broken within 3 to6 months of wear. Your product has zero quality. The arm on my glasses popped off the frame with the ginger and cannot be fixed. My other frames broke just under the lens and for no reason. I was wearing them and suddenly they just broke while working at my desk. They are extremely fragile frames, and I take very good care of my glasses. Not happy at all

A: Dear Alicia, we are so sorry to hear this. Please don\'t worry, we will help you. Would you please tell us your order number ?

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